Coffee Machine Technician

**Requirements**:

- Bachelor's Degree/Post Graduate Diploma/Professional Degree in technical field or equivalent/SPM/STPM.
- Can write in Mandarin and English
- Relevant work experience will be preferred
- Skills and Abilities: Listening and Communication, Problem Solving, Clear Thinking
- Valid Driver’s License required
- 2 years work experience in machine troubleshooting and problem solving preferred
- 2 years work experience repairing commercial business machines or appliances preferred
- Pro-Efficient in electrical wiring
- Experience in continuous process improvement preferred
- Ability to work independently with limited supervision
- Ability to work with both technical and non-technical team members in a collaborative manner
- Strong working knowledge of Computer systems

**Responsibilities**:

- Perform coffee machine installation, troubleshooting support, repair services and preventative maintenance on business to business machine line
- Travel to customer locations to perform these services and to assess customer needs from site locations
- Perform field services when required including weekends as needed or upon the request by management
- Learn all designs, functions, dismantling techniques, and repair methods of all coffee machine models
- Perform cross training and troubleshooting support with Coffee Equipment Service Providers and Distributors
- Accurately complete service request forms with complete service data; communicate regularly with team members, parts representatives, dispatchers and customers
- Perform routine inventory check of in-stock and out-of-stock inventory; maintaining stock availability of inventory through order and stock transfer placements
- Receive, distribute and track deliveries accordingly; collect and return customer products to proper locations and maintain availability of security / internet services / tools for in shop work activities
- Handle Customer Service & Complaint
- Attend Roadshow, Trade Show and Event

**Benefits**:

- Basic
- EPF & Socso
- Year End Bonus
- Monthly Bonus System
- Allowance
- Virtual share reward
- Growth Bonus System
- Monthly Team Lunch
- Monthly Private lunch session
- Annual Dinner
- Lucky draw
- Monthly birthday celebration
- Insurance
- Group sales commission rewards
- Annual leave
- Medical leave

Additional Benefits
- Commission Pay
- Medical Claim