Digital Transformation Associate

5 months ago

Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The responsibilities and duties of the Digital Transformation Associate are to support and partake in major digital transformational programmes launched organisation-wide across capability build (Automation, AI/ML, Cloud), customer centricity (Digital Sales/Contact Centre, Digital First Journeys) & culture (Agile, Innovation, Data & Digital Fluency). The Associate will support the manager to work with Business Owners, Technology team and external industry to identify leading ideas & how they can be applied within Maxis and then support the accountable teams within Maxis in the implementation & roll-out. The Associate operates as part of a team to drive the overall digital transformation of Maxis.

The role- Perform research & benchmarking to support the creation of digital transformational plans to the benefit of Maxis, promoting brand equity and achievement of competitive advantage and/or cost reduction and productivity improvement- Support line manager in articulating digital transformation opportunities, define roles and responsibilities, scope of work, measures of success and track the execution of agreed plans with relevant stakeholders- Capability: Democratise automation, advanced analytics, artificial intelligence & machine learning to enable unmatched personalised experience through strategic transformational plans with relevant stakeholders across the organisation- Customer: Leverage customer insights through a single source of truth enabling personalisation & seamless omnichannel experience. Propagate Digital First sales and service experiences whilst reducing customer friction and effort- Culture: Embed agile and innovation as part of new ways of working. Build employee data and digital competencies, knowledge literacy and fluency- Support project management of assigned digital transformational initiatives in establishing processes for progressive delivery and change management required for ongoing digital transformation. Provide input to process simplification, standardisation and re-engineering in support of digitisation

**Requirements**:
- Bachelor’s degree in a relevant field e.g. Engineering, Mathematics, Computer Science or Business/Commerce- Fresh graduates or those with 1-2 years working experience in a service-related industry in the domain of Digital or Change Management- Personal traits: Self-starter who is goal-oriented, resourceful and have a can-do attitude. Positive, Passionate, Collaborative. Team player and ability to adapt and be flexible in a fast-paced environment

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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