Team Leader

1 week ago

Kuala Lumpur, Malaysia Wabi Project Full time

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals

**I) Main tasks**:

- Daily operations:

- Follow up their team on doing daily tasks (WFH: customer call/ On-field: visit and register new stores)
- Report to Commercial Manager/Group Leader: by Whatsapp group and files
- Be a connect point of communicating and executing tasks, up-to-date information from Ops team to Sale team
- Solve daily problems between customers and team members, customers and wholesalers within the allowed authority.
- Training and Develop Sales team:

- Train and orient new Sale Reps joining company
- Coach and improve their existing Sale member's productivity by making PIP (performance improvement plan)
- Weekly and monthly evaluate their team's performance based on evaluation form
- Follow up and recommend team member with to Team Leader position when the company opens new recruitment
- Assist Manager in Sale strategy development:

- Expand the customer base and ensure the company maintains a strong presence in the industry.
- Set weekly sales target based on monthly goals for team. They motivate employees to reach individual sales goals and encourage the staff to work better, rather than harder
- Be a ''information provider'' to update market news or keep up to date with emerging competitors.
- Others:

- Conduct weekly meetings with their team to overview weekly perfomance, inform new update from Ops team, gain feedbacks from team member about Wholesaler (delivery time/ goods quality/ shipper's attitude/etc) and customers (complains, request for new SKUs,...)
- Prepare weekly and monthly report as Manager requested
- Develop knowledge of the products and services being offered. They also need a working knowledge of their industry’s climate and competition to effectively implement the sales strategy.

**II) Secondary tasks**:

- The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required as and when are necessary to maintain, promote, develop and expand the business of our organisation and its interests generally.
- You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, and the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

**Requirements**:

- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus

**Benefits**
- Be part of a new high-potential project, and have a significant opportunity to grow with it
- Work closely with CEOs, founders and business leaders
- Supportive company culture

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