Operation Exec.
4 weeks ago
**Job Description**:
- Oversee the overall standard, responsible for all aspects including Guest Service, Housekeeping.
- Greet and welcome guests : To ensure a superb customer service experience.
- Manage check-in and out : Ensure check-in and out procedure is carried out promptly and efficiently in accordance to the procedure of the Hotel.
- Manage guests enquiries : Provide accurate updated information, places of interests and important tourist information upon guest request.
- Monitor and manage schedule for cleaning, laundry, maintenance to ensure run smoothly.
- Audit Room Quality : Verifies and check in room before guest arrival, Ensures the balance room to be received are the same as Hotel record.
- Manage Inventory : Ensure monthly inventory count on Guest Supplies, Operating Supplies and Equipment.
- Perform all tasks as required by the Operations Manager to ensure smooth operations to guests.
- Perform any other duties and responsibilities when assigned by Management.
- Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Manager.
- Provide quality service to guests request/feedback, carry out service recovery measures and and following up with traces.
- Perform administrative duties including reports compilation and generation and updating of the system.
- Maintain cashier float and ensure accurate daily report of all monies received.
**Requirements**:
- Open for Malaysian Citizen, Permanent Resident of Malaysia and who already has work permit.
- At least **1 Year** of working experience in the related field is required (hospitality/ short-term rent industry).
- Good command in spoken English and any additional languages is an added advantage.
- Service-oriented and passionate to work in the hospitality industry
- Able to take responsibility and work independently with strong initiative.
- Good team working skills.
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Early shift
- Evening shift
- Holidays
- Weekend jobs
Supplemental Pay:
- Commission pay
- Performance bonus
**Language**:
- English (required)
- Malay (preferred)
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