Customer Support Representative

4 weeks ago


Cyberjaya, Malaysia Infosight Consulting Limited Full time

**This job requires fluency in Mandarin or Cantonese Language**

**Working Hours/Shift - Only Night shift**

**Salary - Between 4000 - 6000 MYR (which includes night shift allowance, transport allowance)**

Designation

**Associate - Customer Support for Interpretation & Translation Support**

Experience in years

0 to 5 years

Relevant Experience

0 to 5 years

Qualification

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary/ Overview

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Language Proficiency
(Read / Write / Speak)

Mandarin/Cantonese - read/write/speaking skills

Working hours
- 5 days per week (any 2 days off), Permanent night shift, shift allowances provided

Type of Role - Translation Support

Work Location - Cyberjaya (Work From Office)

Key Responsibilities and Accountabilities
- Provides meaning-for-meaning interpreting.
- Follows interpreter protocols as per training, policies, and procedures.
- Follows all policies and procedures related to information confidentiality and interpreter ethics.
- Attends all required training.
- Maintains confidentiality as policies.
- Uses standard office equipment such as telephones, computers, copiers, and fax machines.

Knowledge, Skills and Abilities
- **Fluency in Mandarin/Cantonese & English**
- Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
- Basic understanding of linguistics and different cultures.
- Skilled in adjusting to rapidly changing circumstances
- Ability to react calmly and effectively in emergency situations - Strong attention to detail and accuracy
- Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Skilled at keeping supervisors informed of problems or issues
- Exceptional commitment to confidentiality
- Skilled in establishing and maintaining effective work relationships
- Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday
- Night shift

**Language**:

- Mandarin (required)
- Cantonese (required)



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