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Marketing & Operations Assistant

4 months ago

Bangi, Malaysia BANGI GATEWAY SDN BHD Full time

**Job Requirements**
- A Diploma or Degree qualification in Marketing, Advertising, Business Administration, Mass Communication, Public Relations or equivalent.
- Preferably with at least 1-2 years working experience in shopping centre management, retail, marketing or event management environment.
- Liaise with other departments regarding tenant’s operation matters.
- A team player with good interpersonal skills.
- Strong command of written and verbal English and Bahasa Malaysia.
- Tactful and able to excel within pressure-driven environment.
- Meticulous and self-motivated.
- To assist in coordinating with the casual leasing tenants on the available leasing space and advertising space;
- To source and collaborate with event organizers to introduce a variety of activities/ workshops/ programmes that generate a consistent growth in traffic;
- To assist to prepare publicity/ promotion plans to create in-mall and public awareness for all events and activities
- To foster good rapport and maintain on-going business relationship with tenants, vendors, event organizers, agencies etc for joint promotional & partnership opportunities;
- Assist in resolving escalated tenant’s issues & disputes regarding sales and services.
- Attend to customer complaints, investigate and propose resolutions in a timely manner according to Corporate Policies and Procedures
- Communication with shoppers and tenants in person or via phone call.
- Ensuring all customer facilities are in good working condition and maintained at high standard of cleanliness
- Conducting internal daily floor checks including tenant opening and closing hour.
- Work closely with other departments to ensure smooth daily operations of the mall
- Any other duties as assigned by the management

Pay: From RM1,500.00 per month

Schedule:

- Rotational shift