Cantonese Medical Interpreter

1 week ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Overview of Position**

**Essential Functions**
- Provide quick, accurate, and friendly service to customers via video calls
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Medical interpreters are welcome and would be preferred, since job role is similar.
- Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
- Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
- Build lasting relationships with customers, and other team members
- Be reliable, be on time and come in as scheduled.

**Critical Skills**
- Outstanding written and oral communication skills in English along with Cantonese
- Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
- Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
- Learning and adapting to new technologies and tools quickly
- Organized and reliable, prioritizing, working well under pressure to meet deadlines
- Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
- Adaptable, flexible, approachable, and collaborative towards team goals and interests
- A sense of humor and positive “make-it-work” attitude
- Strong work ethic with a “can-do” attitude and ability to create momentum based on goals

**Educational/Work Experience and Requirements**
- Must successfully pass a background check
- High school diploma or equivalent required
- Must have at least six months customer service experience or equivalent.
- It's WFH opportunity, anyone having good internet facility along with proper space can apply.

**Salary Range**
- Fixed Basic: RM 3,000 - 4,000
- Fixed Language Allowance: RM 200
- Fixed Internet Allowance: RM 100
- Variable KPI: Up to RM 700
- Other benefits include EPF, SOCSO, Medical Claim (RM 2,000 per year)

**Job Type**: Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Night shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (preferred)

Application Deadline: 05/31/2024
Expected Start Date: 06/03/2024

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