Travel and Lifestyle Frontline Support

3 weeks ago


Kuala Lumpur, Malaysia Amex Full time

**あなたが先頭を切って進んでください。私たちはあなたを支えます。**

適切な支援があれば、人々やビジネスは信じられないほどの進歩を遂げる力を持っています。Team Amexに参加すると、お客様、コミュニティ、お互いを支える確固たるコミットメントを持つ、グローバルで多様な同僚のコミュニティの一部となります。ここでは、個々に適した意義のあるキャリアの旅を作り出すのをお手伝いし、個人と専門的にあなたをサポートする特典、プログラム、柔軟性を備えて、学び成長することができます。

アメリカン・エキスプレスでは、あなたの貢献、リーダーシップ、影響力が認められます。すべての同僚に、会社の成功に参加する機会があります。一緒に、チームとして勝利し、会社の価値観を守り、世界一の顧客体験を提供する強力な支援の約束を果たします。そして、最高の誠実さで、誰もが見られ、聞かれ、居場所がある環境でそれを行います。

Team Amexに参加して、一緒にリードしましょう。

顧客体験を最高に提供するためにブランドが構築されたアメリカン・エキスプレスでは、最も優れた同僚が重要です。会社の顔として、独自の旅行やライフスタイル体験を提供することから、日常のニーズに対応するまで、毎日顧客とのポジティブな相互作用を作り出すことができます。業界をリードするトレーニングと継続的な指導を通じてスキルを向上させ、世界クラスの顧客第一のサービスの基準を常に設定する意味を学びます。 #TeamAmex でサービスの場所を見つけてください。

**この役割であなたはどのように影響を与えますか?**

このポジションは、トラベル&ライフスタイルサービス(TLS)のフロントラインチームをサポートし、オフラインのタスクを正確に実行してフロントラインの運用の効率とサービス品質を最適化する責任があります。また、品質保証とワークロードの制御を行います。

**役割と責任**:

- トラベル&ライフスタイルコンサルタントと協力して、カード会員の期待を満たし、必要に応じて代替案を提供します。
- TLSコンサルタントをフルサポートし、アメリカン・エキスプレス内のビジネスパートナー/ベンダーおよびグローバルパートナーとのコミュニケーションを確保し、カード会員が提出した問い合わせやリクエストがSLA(サービスレベル契約)内で処理されるようにします。
- ワークロードを効果的に処理します。
- 定期的に知識とスキルを習得し、パフォーマンスを向上させ、フロントオペレーションの期待に応えます。
- チームのパフォーマンスに貢献するために他者と協力するリーダーシップを示します。
- TLSのチーム文化を示します。

**最低要件**:

- 日本標準時8:00〜23:00の間での勤務が可能であること
- 英語が堪能であること(口頭および書面)- 少なくともビジネスレベル
- 読み書きと会話のためのJLPT N2(日本語能力試験)もしくはそれ以上の資格を有していること
- Microsoft Word&ExcelなどのMicrosoftアプリケーションの使用に堪能であること
- 高い効率性と正確さを持つこと

**優先条件**:

- 日本のホスピタリティ文化と顧客の期待についての良好な知識と理解があること。
- 日本の同僚との協力経験があり、彼らの労働文化に適応できること。
- ディプロマまたは学士号またはそれに相当する資格があること。
- 学習と適応の意欲を示すポジティブな態度と成長志向があること。
- チームベースの環境で同僚と協力した経験があること。
- 旅行およびホスピタリティ業界での経験があること。

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our com



  • Kuala Lumpur, Malaysia Sure Senior Lifestyle Full time

    We are seeking a dynamic Sales and Marketing Representative to join our team at Sure Senior Lifestyle. This role is pivotal in promoting our senior living services and engaging with potential residents. As a key member of our team, you will contribute to the success of our business by conducting personalized consultations, participating in open house events,...

  • Travel Consultant

    6 days ago


    Kuala Lumpur, Malaysia TOURPLUS TECHNOLOGY SDN BHD Full time

    Tourplus is the one stop travel and lifestyle app in Malaysia to provide travel information such as nearby business, address, location, reviews, photos, videos, discounts, vouchers, products and services offered by businesses like restaurant, spa, attractions, premium outlet, hotel, resort and any lifestyle retails. Users also can book airport transfers,...

  • Travel Consultant

    4 weeks ago


    Kuala Lumpur, Malaysia TOURPLUS TECHNOLOGY SDN BHD Full time

    Tourplus is the one stop travel and lifestyle app in Malaysia to provide travel information such as nearby business, address, location, reviews, photos, videos, discounts, vouchers, products and services offered by businesses like restaurant, spa, attractions, premium outlet, hotel, resort and any lifestyle retails. Users also can book airport transfers,...


  • Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    We are looking for an Account Management Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Lifestyle (Electronics) category. The primary focus in this role is to drive the growth of the assigned brands by being the spokesperson for Zalora. This is a unique, exciting opportunity to influence minds and make an impact at...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Customer Support

    4 weeks ago


    Kuala Lumpur, Malaysia Miki Travel Sdn Bhd Full time

    **Position**: **Job title : Customer Service Coordinator** **Location : Kuala Lumpur** **Daily report : Daily report to Supervisor; Office Manager** - 24 hours call center customer service coordinator; - Dealing with customer by calls or online communication channel who is traveling over the world; - Handling complaints and inquiries efficiently,...

  • Customer Experience

    1 month ago


    Kuala Lumpur, Malaysia TOURPLUS TECHNOLOGY SDN BHD Full time

    Handling day to day customer support, merchant support, provider support, distribution channel support, and others support in any - Support for all company’s booking transactions - Reporting daily activities and weekly booking report - Manage tours, travel products capacity and inventory - A recognized tertiary institution certificate is required - 1 year...

  • Travel Consultant

    3 weeks ago


    Kuala Lumpur, Malaysia Recruit Express Full time

    Job Overview: A corporate travel consultant in a travel agency is responsible for managing the travel needs of corporate clients, including booking flights, accommodations, and transportation, while ensuring cost-efficiency and compliance with corporate travel policies. Key Responsibilities: - Develop and maintain strong relationships with corporate...


  • Kuala Lumpur, Malaysia FCM Full time

    **Job no**: 521129 **Brand**: FCM **Work type**: Full time **Location**: Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel **We have an immediate opening for an Afterhours Travel Consultant to join our expanding Afterhours Operations Team.** By joining this team, you will have: - An opportunity for EXPERIENCED AFTERHOURS TRAVEL...


  • Kuala Lumpur, Malaysia JP Caliber Full time

    **Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...


  • Kuala Lumpur, Malaysia AirAsia Full time

    **Exciting Internship Opportunity for Travel Enthusiasts!** Are you ready to embark on a thrilling journey in the dynamic world of travel? We're on the lookout for a vibrant intern to join our team and be part of something extraordinary! Check out what the internship entails below: **Responsibilities**: - Dive into the exhilarating world of travel by...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Travel Operations Coordinator! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...


  • Kuala Lumpur, Malaysia A1 HOLIDAYS & TOURS SDN BHD Full time

    Overview: As a Sales Executive at our wholesale travel and tours company, you will be responsible for driving sales growth, establishing and maintaining client relationships, and promoting our range of travel and tour packages to businesses in the travel industry. This role involves a combination of proactive sales initiatives, client engagement, and...

  • Sales Support

    4 weeks ago


    Kuala Lumpur, Malaysia LERA SDN BHD Full time

    **_Duties & responsibilities_** - Full assistance to Sales team as the bridge and coordinator on all sales related matter/activities. - Responsible for achieving sales and marketing objectives on datelineTo do paperwork and analysis for sales activities. - Responsible, optimistic and outgoing character. - Assist with determination of project requirements. -...


  • Kuala Lumpur, Malaysia Hexa Business Full time

    Provide Level-2 support of Transaction Banking systems & solutions, e.g. answering queries and troubleshooting functional issues escalated from frontline teams, including Sales, Implementation, Branches and Contact Center, as well as from the customers directly. - Make timely escalation of unresolved issues to the next level, including Business Analyst, IT &...

  • Admin Assistant

    4 weeks ago


    Kuala Lumpur, Malaysia Sure Senior Lifestyle Full time

    Job Description: We are seeking a highly organized and detail-oriented Administrative Assistant fluent in Chinese to join our team. As the Administrative Assistant, you will play a crucial role in supporting day-to-day operations, communicating with clients, and facilitating effective communication within the organization. **Responsibilities**: 1. Provide...


  • Kuala Lumpur, Malaysia Best World Lifestyle Sdn Bhd Full time

    **Responsibilities**: 1. To Update & verify membership details, eg: bank account, batch up missing field, prepare membership reports, movement etc. 2. To follow up the membership’s supporting documents and review the reinstatement. 3. Answer enquires from distributors, eg: Letter of Income, did not receive bonus, maximize the bonus earning etc. 4....


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia Tune Protect Full time

    Manage the Travel Business to Business sales support mailbox like a pro. - Be the go-to person for business-to-business agents, answering calls and directing them to the right place for help. - Keep the excitement alive with market promos, interesting facts, and product updates whenever our account managers need them. - Work closely with the agency...


  • Kuala Lumpur, Malaysia Allianz Malaysia Full time

    46271 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary **Job Purpose** This position extends support to our agency force in relation to their customers’ inquiries and feedback on policy related alterations and communication. **Key Responsibilities** - Attending to inquiries, feedback and complaints...