E-commerce Account Administrator

We are seeking a detail-oriented and highly organized individual to join our team as an E-commerce Account Administrator. In this role, you will play a crucial part in managing and optimizing our online store's accounts, ensuring accurate and efficient financial transactions, and providing support to various e-commerce activities.

**Key Responsibilities**:
**Account Management**:
Monitor and manage customer accounts on the e-commerce platform.

Verify and update account information to ensure accuracy and completeness.

Resolve account-related issues promptly and professionally.

**Financial Transactions**:
Process and reconcile financial transactions, including orders, refunds, and cancellations.

Collaborate with the finance team to ensure accurate recording and reporting of e-commerce transactions.

**Data Analysis**:
Analyse e-commerce data to identify trends and opportunities for improvement.

Generate reports on account-related metrics and provide insights for decision-making.

**Collaboration**:
Work closely with cross-functional teams, including marketing, and sales team, to ensure seamless integration of account-related processes.

Communicate effectively with external partners, such as payment processors and third-party service providers.

**Qualifications**:

- Studies in Business Administration, Finance, or a related field.
- Proven experience in e-commerce account management or a similar role.
- Strong understanding of financial processes and e-commerce platforms.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy and data integrity.
- Proficient in using e-commerce management tools and platforms.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From RM1,800.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday