Customer Account Consultant

2 weeks ago

Sandakan, Malaysia Best Megaway Credit Full time

Responsibilities:

- Listening to customer concerns and providing information, answers, or responses.
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling customer complaints and processing returns effectively.
- Keeping records of customer interactions.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell company's products and services.

**Requirements**:

- At least SPM / Diploma and above, education background is sales marketing, telemarketing, digital marketing or customer services related.
- Sales experience at least 2 years & above.
- Able to understand and converse in English & Malay, Mandarin is additional advantage.
- Basic knowledge of Microsoft Office
- Self-transport

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

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