Eap Trauma Speacialist

Lyra International is looking to appoint a permanent Critical Incident consultant to oversee and manage all aspects of Critical Incident support for our global customers. The primary objective of this role will be to manage all requests for critical incident support globally and ensure that the support is provided effectively and efficiently within the various SLA requirements of clients. The role is a permanent five (5) day a week role.

**Purpose of the Job**:
**Requirement and Qualification**:

- Minimum of a master’s Qualification as a Clinical Psychologist / Counsellor or equivalent qualification.
- Registration with the specific board of your respective professional board (LKM/MAHPC(CP)).
- Minimum of 3 years working experience with trauma and critical incident experience.
- Demonstrate excellent understanding of the various trauma and disruptive events theory and paradigms.

**Primary Responsibilities**:

- To provide the first point of contact for custodians who require critical incident support.
- To engage with various global subsidiaries and partners in the review, approval, and support of the provision of CI support.
- To accurately capture all information on the database pertinent to the clinical management of the case.
- To request and manage CI costing from global subsidiaries and partners and ensure that quotes are provided to customers for approval.
- To engage with all customers and stakeholders as and when required to ensure that CI and disruptive event services are effectively implemented.
- To engage with Client Services and Customers in formal or ad hoc meetings to ensure that there is a comprehensive understanding of the services we deliver.
- To create client protocols and relevant documentation working closely with the Client Services and Marketing team in the delivery of such materials.

**Skills and Attributes**:

- Computer literacy & ability to type fast.
- Ability to effectively merge Clinical and Critical Incident focus.
- Client service orientation
- Articulate
- Ability to provide telephonic therapy.
- Good Clinical understanding and ability to manage critical incidents and disruptive events.
- Good time management ability
- Excellent admin skills
- Ability to work within a team.
- Ability to work well under pressure.
- Business and commercial awareness

**Working hours and Shifts**:
Please note that this job specification is not exhaustive and will be reviewed as the role develops. Several pre-employment checks are pre-requisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment history checks, ID verification, qualification verification, residence, and credit checks.

**Salary**: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Post-Graduate (required)

**Experience**:

- Trauma Specialist: 3 years (preferred)
- Clinical Psychologist/Counsellor: 4 years (preferred)