Front Office Assistant

3 weeks ago

Kuah, Malaysia PARKROYAL Langkawi Resort Full time

The Front Office Assistant is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the PARKROYAL Langkawi Resort's vision and values on guest satisfaction, and to play an integral part in the smooth running of the reception desk, service centre and concierge.
- Undertakes the front office duties, including meeting, greeting, and attending to the needs of guests, and ensuring excellent guest service experience.
- Build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.
- Deals with guest requests to ensure a comfortable and pleasant stay.
- Responsible for accurate and efficient accounts and guest billing processes.
- Administer the general petty cash system and float in an accurate manner.
- Adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
- Undertake any other ad-hoc duties relevant to the Front Office Department as and when required.

**Job Requirements**:

- 1 to 2 years of relevant working experience, preferably in a 5 star Hotel/Resort environment.
- Certificate/Diploma/Degree in Hospitality Management or equivalent discipline.
- Substantial exposure to OPERA PMS.
- Strong communication skills in English and Bahasa are required for this position. Any other languages will be an added advantage.
- Ability to remain calm during difficult situations, or in a very busy environment.
- Excellent interpersonal skills, including a pleasant telephone manner.
- Ability to work independently with mínimal supervision.

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