Customer Support Specialist

5 months ago


Petaling Jaya, Malaysia Bjak Full time

**About Us**

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Support Specialist to join our passionate team and help us maintain our commitment to excellence.

**Position Overview**:
As a Customer Support Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

**Responsibilities**
- Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Provide timely and professional assistance customers via live chats.
- Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
- Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
- Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
- Work together as a team to achieve timely turnaround time and quality replies to every customer.
- Stay up to date on company policies, procedures, and product knowledge.
- Contribute to a positive and collaborative work environment.

**Requirements**:

- 2-3 years of working experience as customer service is a plus point.
- Required language(s): English, Bahasa Malaysia
- Minimum Diploma/Degree in any field
- High level of attention to details.
- Strong work ethic and willingness to take on any tasks.
- Comfortable working in an extremely fast paced and international environment
- Full Training Provided (Theory & Hands-on training)
- Applicants must be willing to work on rotational shifts including evenings & weekends.
- A positive attitude and a commitment to delivering outstanding service.
- Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
- Ability to communicate with customers with a level of empathy.
- Immediate availability is a plus point.
- **This role is not open for non-local.**

**Benefits**
- You will be working in a fast-growing startup that promotes flexible and open culture
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary



  • Petaling Jaya, Malaysia Modello Search Sdn Bhd Full time

    **Role Description** This is a full-time hybrid role as a User Support Specialist at GoFluence. As a User Support Specialist, you will be responsible for providing general support and troubleshooting assistance to customers. You will analyze and identify issues, resolve problems, and provide excellent customer support. The company is based in Seksyen 16,...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...


  • Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...


  • Petaling Jaya, Malaysia PRISM+ Full time

    **Responsibilities of Technical Support Specialist but are not limited to**: - Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. - Maintaining and repairing IT equipment and peripheral devices. - Be on-site to conduct diagnosis on...


  • Petaling Jaya, Malaysia ISJ Technology Sdn Bhd Full time

    **Job Overview: -** We are seeking a motivated and organized individual to join our team as a Product Support Specialist/Product Support cum Admin Specialist. This role mainly assist with tasks related to customers’ inquiries, troubleshooting product-related issues, providing solution to ensure a seamless user experience and administrative support. **Job...

  • SAP Support Specialist

    5 months ago


    Petaling Jaya, Malaysia KAALI HR SDN BHD Full time

    Position: SAP Support Specialist Location: Petaling Jaya **Salary**: RM 2500 to RM 4000 **Job descriptions**: - Attend to customers’ POs, issuing of Sales Orders, Delivery Orders and Billing - Monitoring of stock level, update stock level for sales team and issuing of RFQ - Maintain good relationship with customers and transporters and constant liaison...


  • Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time

    **Job Descriptions**: - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - To perform any other job assignments/ duties as may be required from time to time - Shift rotation as when required to ensure full...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...


  • Petaling Jaya, Malaysia Danaher Full time

    The Customer Service Specialist is responsible for the direct communication with the customer and various departments within the business to support complex end to end customer order management. In this role you can grow into a Sr. Customer Service Specialist as you advance your knowledge and leadership skills. This position is part of the Customer...


  • Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

    **Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...


  • Petaling Jaya, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...


  • Petaling Jaya, Malaysia Westwood Clinic Full time

    The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...


  • Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Petaling Jaya, Malaysia TalentSpotHub Management Consulting Sdn Bhd Full time

    **About our Client |** 9AM to 6PM | 5 days-Onsite - Our client is a renowned global digital business services company, trusted for over four decades. They optimize performance and customer experiences for some of the world's top brands, delivering interactions thatmg, simpler, 0. operate in 170 markets and serve more than 300 languages and dialects. Their...


  • Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time

    Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole. - Use...


  • Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

    **Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...


  • Petaling Jaya, Malaysia Schlumberger Full time

    **About us** - We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.- Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...


  • Petaling Jaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

    About the RoleWe are seeking an Administrative Support Specialist to join our Client Experience team at Hunters International Sdn Bhd. As a key member of our team, you will play a vital role in ensuring efficient operations and contributing to our client management process.Key ResponsibilitiesData Entry: Accurately input and maintain client information and...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Seer Sdn Bhd Full time

    **Job Position: Sales Support Admin Specialist/ Sales Admin** **Salary Up To RM5000** **Location: Petaling Jaya** **Job Descriptions**: - Provides sales-related problems, enter new orders, track orders and manage customer accounts. - Handle product forecast - Compiling monthly sales achievement, basic data analysis and other performance report. -...