ソーシャルメディアチャットサポート

**Description**

We are seeking a highly motivated and energetic individual to join our team as a Social Media Chat Support. As a leader in the telecommunications industry, our company is looking for someone who is passionate about customer service and has a strong understanding of social media platforms. This is a great opportunity for someone who is interested in working in a fast-paced environment and providing excellent support to our Japanese-speaking customers.

**Responsibilities**
- Respond to customer inquiries and concerns in a timely manner through various social media channels, ensuring a high level of customer satisfaction
- Engage with customers in a professional and friendly manner, providing accurate information and resolving issues to the best of your ability
- Maintain and update customer profiles to ensure accurate information is on file
- Collaborate with other team members to provide consistent and cohesive customer support across all channels
- Follow company policies and procedures when handling customer inquiries and escalations
- Stay up-to-date with industry trends and social media platforms to effectively assist customers
- Provide feedback and suggestions for process improvements to enhance the customer experience

**Requirements**:

- non native English speaker with fluency in Japanese (verbal and written)
- Proven experience in customer service or a similar role, preferably in a telecommunications industry
- Excellent verbal and written communication skills in both English and Japanese
- Proficient computer skills and experience with social media platforms
- Ability to multitask and prioritize while maintaining a high level of attention to detail
- Strong problem-solving skills and the ability to think critically
- Ability to work independently as well as in a team environment
- Flexibility to work in shifts, including weekends and holidays, to meet customer needs

**職務内容：**
- **顧客対応：** お客様からの問い合わせに対して、迅速かつ効率的に対応します。これには、製品やサービスに関する質問、注文の処理、アカウントの設定と管理、問題のトラブルシューティングなどが含まれます。

**必要なスキル：**
- **日本語能力：** 非ネイティブでも、ビジネスレベルの日本語読み書き能力が必要です。
- **コミュニケーションスキル：** 顧客との明確で効果的なコミュニケーションを維持する能力。
- **問題解決スキル：** 複雑な問題を解決し、顧客の問題を迅速に解決する能力。
- **テクノロジーへの理解：** ソーシャルメディアプラットフォームとチャットツールの使用に精通していること。
- **コミュニケーション：** 顧客との明確で効果的なコミュニケーションを維持します。これには、電子メール、チャット、ソーシャルメディアプラットフォームを通じた対話が含まれます。
- **フィードバックの提供：** 顧客からのフィードバックを収集し、それを製品開発やサービス改善のための洞察に変えます。

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Japanese (required)
- English (required)

License/Certification:

- JLPT N2 (required)