Assistant Manager, Membership

2 weeks ago


Kuala Lumpur, Malaysia Malaysia Airlines Full time

**Reports To**:

- Senior Manager, Customer Relationship

**Role Purpose**:

- The person will oversee all aspects of our membership program. The Membership Manager will be responsible for developing and implementing strategies to acquire and retain members, enhance member engagement, and ensure the delivery of exceptional benefits and rewards. This role requires a strong understanding of membership acquisition and retention, as well as the ability to foster a sense of community among members.

**Key Accountability**:

- **Membership Strategies**: Develop and implement strategies to attract new members and grow the membership base. Create and manage membership acquisition campaigns across various channels. Design and execute retention strategies to increase member satisfaction and reduce churn rate.
- **Member Engagement**:Foster a sense of community among members through online and offline events, and other engagement initiatives. Create comprehensive stewardship programs to enhance member experiences.
- **Marketing and Communication**:Work closely marketing team to develop and execute effective campaigns to attract and retain members as well as to promote membership benefits and events, and to ensure consistent messaging across all channels.
- **Data Analysis and Reporting**:Monitor and analyse member feedback and engagement metrics to identify opportunities for improvement and optimize the membership program. Prepare regular reports and presentations on membership metrics, trends, and performance. Stay updated on industry trends, emerging technologies, and best practices.
- **Standard and Policy**:Develop and maintain standard operating procedures (SOPs) and policies related to membership acquisition, retention, and engagement, including personal data protection.
- **Collaboration and Cross-Functional Support**:Collaborate with cross-functional teams to develop and deliver compelling membership benefits and rewards that meet the needs and preferences of members.

**Qualifications & Experience**:

- A bachelor's degree in marketing, communication, business or a related field

**Years of Experience**:

- At least 3 years of experience in membership management or related roles. Experience in loyalty and rewards programme, particularly within airline, travel or retails industries will be an advantage.

**Areas of Experience**:

- Experience in developing and implementing membership programs, including the design of benefits and rewards.
- Strong understanding of membership acquisition and retention strategies, as well as best practices in member engagement.
- Experience of planning and executing integrated membership and communications activity. Familiarity with marketing methodologies such as segmentation modelling, targeting, ROI projections and evaluation.
- Knowledge of membership management software or CRM systems would be advantageous.

**Personality Traits**:

- A customer-centric mindset, with the ability to understand customer needs and preferences
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and internal stakeholders.
- Creative thinking and problem-solving skills, with a passion for enhancing the member experience.
- Strong analytical skills with the ability to interpret data and draw actionable insights to improve the membership program.



  • Kuala Lumpur, Malaysia ESG Association of Malaysia Full time

    **PERSATUAN ESG MALAYSIA **originates from the experiences of professionals coming from the business, academic, financial, legal world, and the third sector, which is a need in aiding Malaysia to contribute to its transition towards sustainability. We aspire to be the catalyst, facilitator, and enabler for ESG adoption and development in Malaysia,...


  • Kuala Lumpur, Malaysia GCFIT SDN BHD. (ANYTIME FITNESS CORPORATE) Full time

    ARE YOU OUR NEXT SUPERSTAR? A positive attitude and a desire to promptly resolve potential customer inquiries or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our club satisfied and you will contribute to the profitability of our club in **Malaysia**. **WHAT YOU BE DOING!** - Exceed all weekly, and...


  • Kuala Lumpur, Malaysia Senheng Electric (KL) Sdn. Bhd. Full time

    **Job description** - Assist in executing CRM strategy, aimed at First Party Data acquisition, membership subscription renewal, sales conversion, improving retention and cultivate loyalty. - Assist Head of Department to prepare CRM analytical reports (weekly/monthly/ad-hoc). - Prepare segmented database and execution of membership engagement campaign using...

  • Marketing Manager

    4 weeks ago


    Kuala Lumpur, Malaysia F SOLUTION MARKETING SDN BHD Full time

    F Solution Marketing Sdn Bhd are a joint venture company with Koperasi Tanjong Keramat Malaysia Berhad, and our main business activities are centered around digital marketing through online platforms. One of the online platforms we work with is TapTapLah, which specializes in serving cooperative communities. The platform comprises many features including...

  • Admin Assistant

    4 weeks ago


    Kuala Lumpur, Malaysia Beicip Technology Solutions Sdn.Bhd. Full time

    Audit Assistance: 1. Ensuring accuracy of records and reports. 2. Making sure that records and systems are in compliance. Banking: 3. Assisting in bank in the cheques at the bank or any necessary transaction occurs. 4. Reporting to financial controller on loan status, lending and other important transaction activity Administration: 5. Any other ad hoc...


  • Kuala Lumpur, Malaysia SENHENG ELECTRIC (KL) SDN BHD Full time

    Assist in executing CRM strategy, aimed at First Party Data acquisition, membership subscription renewal, sales conversion, improving retention and cultivate loyalty. - Assist Head of Department to prepare CRM analytical reports (weekly/monthly/ad-hoc). - Prepare segmented database and execution of membership engagement campaign using marketing tools. - Work...

  • Collection Officer

    4 weeks ago


    Kuala Lumpur, Malaysia Kuala Lumpur and Selangor Indian Chamber of Commerce and Industry Full time

    We seek a dedicated and detail-oriented Membership Subscription Collection Officer to join our team. In this role, you will be responsible for managing and ensuring the timely collection of membership subscription fees from our organisation's members. The primary focus will be maintaining accurate membership records, communicating with members about their...


  • Kuala Lumpur, Malaysia Avisual Work Full time

    Simple Sales Presentation - Assist in organising and planning projects Job Benefits - Career Progression - Travel Opportunities **Job Types**: Full-time, Internship **Salary**: RM2,500.00 - RM4,500.00 per month **Benefits**: - Gym membership Schedule: - Monday to Friday Supplemental pay types: - Performance bonus

  • Club Administrator

    6 days ago


    Kuala Lumpur, Malaysia WORLDWIDE WELLNESS CONSULTING MALAYSIA SDN. BHD. - Anytime Fitness Full time

    Join our team as a Club Administrator and play a pivotal role in ensuring the smooth operation of our club. As the Club Administrator, you'll oversee various responsibilities including **administrative tasks, cash management, reports and documentation and membership sales**. **Administrative** - Answer phone calls regarding any enquiries - Supervise...

  • Executive Assistant

    4 weeks ago


    Kuala Lumpur, Malaysia MATRIX AUTOMOTIVE SDN BHD Full time

    **Job brief** We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers. Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time...

  • Administrator

    5 days ago


    Kuala Lumpur, Malaysia WORLDWIDE WELLNESS CONSULTING MALAYSIA SDN. BHD. - Anytime Fitness Full time

    Join our team as a Club Administrator and play a pivotal role in ensuring the smooth operation of our club. As the Club Administrator, you'll oversee various responsibilities including **administrative tasks, cash management, reports and documentation and membership sales**. **Administrative** - Answer phone calls regarding any enquiries - Supervise...


  • Kuala Lumpur, Malaysia FOMEMA SDN BHD Full time

    **Job Description: - ** - Assisting in internal audit for FOMEMA Sdn. Bhd. and its related companies; - Participating in Risk Assessment exercises and creating annual audit plan; - Performing field audit in accordance to the Audit Program; - Examining the efficiency and effectiveness of operational and financial processes; - Hold discussion with the...


  • Kuala Lumpur, Malaysia Recruitopia Full time

    Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

  • Personal Trainers

    7 days ago


    Kuala Lumpur, Malaysia GCFIT SDN BHD. (ANYTIME FITNESS CORPORATE) Full time

    We seek a dynamic Personal Trainer who is passionate about fitness to meet our rapid expansion needs. The opportunities for growth are tremendous, with more clubs opening in Malaysia. Locations available - Johor Bahru, Kuala Lumpur, Selangor, Putrajaya. **Roles & Responsibilities**: - Conduct fitness consultations for gym members by assessing their current...

  • Retail Assistant

    4 weeks ago


    Kuala Langat, Malaysia ONE MORE PET (M) SDN BHD Full time

    1. Receiving and organizing shop items accordingly. 2. Restocking shop items and ensuring sales floor is organized according to guidelines. 3. Assisting customers in locating desired shop items. 4. Informing customers of shop promotions to encourage purchases. 5. Promoting shop membership cards and explaining membership benefits to customers. 6. Perform...

  • Service Consultant

    4 weeks ago


    Kuala Lumpur, Malaysia Peak Fitness Full time

    Job description The responsibilities of a service consultant in this context involve a variety of tasks aimed at promoting the club, serving its members, and achieving sales targets. Here's a breakdown of the responsibilities mentioned: - **Getting new members for the club**: This involves actively reaching out to potential members through various channels...


  • Kuala Lumpur, Malaysia Avisual Work Full time

    Simple Sales Presentation - Assist in organising and planning projects Job Benefits - Career Progression - Travel Opportunities **Salary**: RM2,500.00 - RM4,500.00 per month **Benefits**: - Gym membership Schedule: - Monday to Friday Supplemental pay types: - Performance bonus


  • Kuala Lumpur, Malaysia Avisual Tech Full time

    Job Description: - Engage with potential customers in a face-to-face marketing environment. - Build and maintain relationships with clients, understanding their needs. - Provide exceptional customer service and ensure client satisfaction. **Requirements**: - Enthusiastic and outgoing personality. - Excellent communication and interpersonal skills. -...

  • Retail Assistant

    4 weeks ago


    Kuala Langat, Malaysia ONE MORE PET (M) SDN BHD Full time

    1. Receiving and organizing shop items accordingly. 2. Restocking shop items and ensuring sales floor is organized according to guidelines. 3. Assisting customers in locating desired shop items. 4. Informing customers of shop promotions to encourage purchases. 5. Promoting shop membership cards and explaining membership benefits to customers. 6. Perform...

  • Audit Assistant

    4 weeks ago


    Kuala Lumpur, Malaysia Mazars Asia Full time

    About this position We are looking for talent to support and assist in audit, analysis of controls and processes, preparation and review of audit documentation for corporate governance and financial reporting. Main Tasks: Assisting seniors in audit assignment. Develop understanding of the Mazars’ audit approach, methodology & tools Conduct audit...