IT Manager

**Company Description**
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Responsible for working with users either internal or external, including vendors/suppliers. To perform IT support on infrastructure and operation covering end-to-end process which include CSC, Front-Of-House and Back-Of-House process. Architect the infrastructure and design with related partners e.g. network provider, data center support, etc. to ensure store infrastructure fulfil current and future business requirement and security concern. Manage operation support provider to achieve business requirement and IT service.

Being the leader of the IT department and point of contact for IT team to ensure that all IT services are functioning properly to be able to operate the Hotel business as per the expectation and performs other task as assigned by senior management.

**Qualifications**

**Education**:

- Bachelor Degree in Computer Science or IT related fields.

**Experience**:

- At least 3 years of experience in business systems analysis and project management in retail management, supply chain and distribution.

Qualifications:

- Knowledge on IT network and infrastructure
- Knowledge on POS System: Aloha/Aloha Mobile, MenuLink, and other related POS systems
- Knowledge on Microsoft Office, Office365 with some knowledge in Microsoft operating systems: Windows 7-10, and etc.
- Strong organizational skills, good human relation skills to effectively interact with personnel throughout the Information Technology and customer departments.
- Readiness to travel upcountry is an advantage
- Possess customer service orientated mindset.
- Ability to work in agile teams by defining and planning work on a team backlog, and determining ways for the team to be successful in meeting its outcomes
- Competency in ITIL processes: Incident, Problem, Knowledge and Change Management
- Good oral and written communication skills especially in English
- PMP / PRINCE II certification is a plus

**Additional Information**
Accommodation Allowance provided

Health and medical benefits provided

applicable for Malaysian Citizen