IT Technician

St Joseph’s Institution International School Malaysia (SJIIS) is a Lasallian International School (3 to 18 years). We teach the UK National Curriculum, with the exception of Singapore maths. The International Primary Curriculum (IPC) is used as a vehicle for teaching cross-curricular units. The school has an emphasis upon research-based teaching pedagogy and a character-programme, based on the Virtues Project and inspired by the school’s Lasallian heritage. This includes service learning initiatives, and a holistic approach to sport, music and the arts.

The School is committed to delivering an outstanding and well-rounded learning experience that will meet the needs of pupils at all levels. We are committed to securing the highest possible standards of teaching and learning to ensure that our pupils will flourish with the knowledge and skills that will prepare them for future studies and for lifelong learning. The school has a very strong extra-curricular programme for its students, and all teachers are expected to make a significant contribution to this.

***Responsibility**:

- Provide technical support in day-to day School IT operations.
- Install, configure, and support workstation software, hardware, printers, servers, network cabling, PABX and phones.
- Perform IT maintenance and system upgrades including cable management, service packs, patches, hot fixes and security configurations to ensure virus-free IT working environment.
- Handle and response the helpdesk ticketing system.
- Provide support for school management & database system and website publishing includes reporting and analysis (e.g. iSams, Managebac, Meat the Teacher, Seesaw, and Google Classroom).
- Create, configure, and manage user accounts (e.g. Active Directory, DHCP, iSams, card management system, print server and Google Workspace).
- Prepare technical reports as required (e.g. monthly printer usage report and inventory reports).
- Provide technical support for events, after-school events and weekend events (e.g. Projector setup, Guest Wi-Fi setup, Device preparation, etc.).
- Work with the IT academic on IT requirements for Classroom set-up, Computer Lab set-up, etc.
- Any ad-hoc IT-related task assigned by the IT Assistant Manager/ Bursar / Head of School.

**Job Requirements**:
We are looking for team members who are:

- Possess a Diploma or Bachelor’s Degree in Computer related field.
- Knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, system performance monitoring tools, Google Workspace, and WordPress be an added advantage.
- Diagnostic and problem-solving skills to troubleshoot problems and find solutions.
- Willing to take on critical, new challenging tasks, work after working hours, at weekends to complete pending tasks, during emergency response and recovery.
- Demonstrate exceptional teamwork skills, contributing significantly to the team’s success in accomplishing tasks and projects.
- Ability to maintain confidentiality of company information.
- Fresh graduates are encouraged to apply.

**We can offer**:

- A caring, inclusive Lasallian school focused on holistic education
- A school-wide commitment to accelerating and deepening pupils’ learning
- A highly effective team supporting character development and supporting each other
- Professional development opportunities to promote the delivery of cutting-edge practice
- Competitive employees’ pay and conditions