Customer Care Consultant
2 months ago
**Utility GLC Company**
**Start date: 12 April 2024.**
**We will only consider fresh grads with a minimum Diploma MQA that is able to start work on the 12th of April 2024.**
**Salary: RM 2300 (Renewable 1 year contract)**
**Work pattern is from Monday - Sunday.**
**Working hours: (8am - 5pm) and (10am - 7pm) NO NIGHT SHIFTS**
We are a single point of contact to respond to customer enquiries and feedback on billing and account related matters based at Jalan Anson, George Town, Penang.
**Employee Benefits**:
**Paid KWSP / EIS / SOCSO**
**Personal Accident Coverage**
**JOB RESPONSIBILITY**
- Paid Training will be provided
- **NO Marketing or Sales involved**
- Fast-paced environment processing customer request
- Identify and handle customer inquires till completion, ensuring highest accuracy and customer satisfaction.
- Possess strong ownership and responsibility to complete assigned tasks within the timeline.
- To be a good participation team player in helping the team to achieve the overall KPI’s.
- To manage internal and external customers with high respect while maintaining professionalism.
- Ensure the data are accurate and reported timely to the superiors for KPI reporting.
- To carry out any ad-hoc special tasks assigned by the management.
**JOB REQUIREMENT**
- Must be below 35 years old.
- Preferably with fresh graduate or minimum of 0-1 year working experience in Administration / Customer Service
- Fluency in English and Bahasa Malaysia is compulsory (both speaking and writing).
- 20 full time **contract position available**
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
**Salary**: RM2,000.00 - RM2,300.00 per month
Schedule:
- Day shift
- Rotational shift
Application Question(s):
- How much notice are you required to give your current employer?
**Education**:
- Diploma/Advanced Diploma (preferred)
Application Deadline: 04/18/2024
Expected Start Date: 04/12/2024
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