Customer Care Consultant

2 months ago


George Town, Malaysia ProMicom Service (M) Sdn Bhd Full time

**Utility GLC Company**

**Start date: 12 April 2024.**

**We will only consider fresh grads with a minimum Diploma MQA that is able to start work on the 12th of April 2024.**

**Salary: RM 2300 (Renewable 1 year contract)**

**Work pattern is from Monday - Sunday.**

**Working hours: (8am - 5pm) and (10am - 7pm) NO NIGHT SHIFTS**

We are a single point of contact to respond to customer enquiries and feedback on billing and account related matters based at Jalan Anson, George Town, Penang.

**Employee Benefits**:
**Paid KWSP / EIS / SOCSO**

**Personal Accident Coverage**

**JOB RESPONSIBILITY**
- Paid Training will be provided
- **NO Marketing or Sales involved**
- Fast-paced environment processing customer request
- Identify and handle customer inquires till completion, ensuring highest accuracy and customer satisfaction.
- Possess strong ownership and responsibility to complete assigned tasks within the timeline.
- To be a good participation team player in helping the team to achieve the overall KPI’s.
- To manage internal and external customers with high respect while maintaining professionalism.
- Ensure the data are accurate and reported timely to the superiors for KPI reporting.
- To carry out any ad-hoc special tasks assigned by the management.

**JOB REQUIREMENT**
- Must be below 35 years old.
- Preferably with fresh graduate or minimum of 0-1 year working experience in Administration / Customer Service
- Fluency in English and Bahasa Malaysia is compulsory (both speaking and writing).
- 20 full time **contract position available**

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,300.00 per month

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- How much notice are you required to give your current employer?

**Education**:

- Diploma/Advanced Diploma (preferred)

Application Deadline: 04/18/2024
Expected Start Date: 04/12/2024



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