Branch Manager

2 weeks ago

Putrajaya, Malaysia MANJAKU BABY CENTRE (PTRJAYA) SDN BHD Full time

Assist Branch Manager in planning and implementing strategies to attract customers. - Coordinate daily customer service operations (e.g. sales processes, orders and payments). - Keep track on the progress of weekly, monthly, quarterly and annual objectives. - Monitor and maintain store inventory. - Supervise and motivate staff to perform their best. - Coach and support new and existing Sales Assistant. - Communicate with clients and evaluate their needs. - Analyze consumer behavior and adjust product positioning. - Handle complaints from customers. - Make sure all employees adhere to company’s policies and guidelines. - Act as our store’s representative and set an example for our staff. Skills: - Strong communication and interpersonal skills - Great customer service skills, including patience and active listening, to ensure customers feel heard and helped - Presentation skills and knowledge of best visual and marketing display practices - Conflict management skills to resolve customer issues effectively and ensure efficiency on teams - Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives - In-depth knowledge of the store’s merchandise, its exact location and its prices
STPM / A Level or Equivalent

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