Supervisor-front Office

3 weeks ago


George Town, Malaysia Marriott International, Inc Full time

**職務編號** 23199457
**工作類別** Rooms & Guest Services Operations
**地點** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

透過核實客人身份、付款方式,分配客房,並啟動/發放客房鑰匙,處理所有客人入住手續。根據每位客人的要求為他們設置準確的檔案。輸入「萬豪禮賞」資訊。確保房價符合市場行情,並記錄例外情況。在發放客房鑰匙之前收取擔保房費,核實/調整計費。整理和查看每日報告/日誌/應急清單。完成交班和結算報告。為客人提供路線指示和酒店資訊。滿足客人的請求,如有必要應聯繫相應的工作人員。跟進以確保滿足客人的請求。處理所有付款類型、代金券、支出和收費。結算和存放憑條。在每班開始和結束時清點和記錄收銀櫃帳目。取得手動授權並遵循所有會計程序。通知防損/安保部關於盜竊的任何一起客人報告。協助管理層培訓、評估、疏導、激勵和指導員工;樹立榜樣,並擔當公平對待之承諾/門戶開放政策流程的第一聯絡人。培養/保持積極的工作關係;支援團隊達成共同目標;傾聽並適當回應員工的問題。

遵守公司政策和程序;向經理報告事故、傷害和不安全的工作條件;完成安全培訓與認證;確保個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。歡迎和答謝客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰專業的語言與人交談;準確完整地編寫和審核文檔;採用適當的禮儀接聽電話。確保遵守品質標準。使用電腦/POS 系統輸入和查找資訊。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

萬怡酒店熱衷於為世界各地的旅客提供優質服務,貼心滿足所需。這份熱忱不僅曾鼓舞我們率先創立專為商務旅行者打造的飯店品牌,也是萬怡酒店至今仍在為每一位賓客的每一段旅程提供精彩體驗的動力。萬怡酒店團隊規模雖小但志向高遠,我們期待心懷熱情的卓越人士踴躍加入,與我們攜手呈獻超越期待的客戶體驗,同時享受不斷進取和自我提升的樂趣。

加入萬怡酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。



  • George Town, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department - Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast - Conducts Front Office Meetings on a...


  • George Town, Malaysia Hotel Sentral Seaview Sdn Bhd Full time

    FRONT OFFICE ASSISTANT Terletak di Pantai Tanjung Tokong, Hotel Sentral Seaview, Penang mempunyai bilik-bilik berhawa dingin dengan pemandangan laut yang menyeluruh. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Front Office Manager

    4 weeks ago


    George Town, Malaysia Lifework Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...


  • George Town, Malaysia Macalister Hotel by PHC Full time

    _**Job Description**_ - Check - in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed. - Check-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel. - To manage cashiering and hotel reservations. - Maintain...


  • George Town, Malaysia Macalister Hotel by PHC Full time

    **_Job Description_** - Check - in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed. - Check-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel. - To manage cashiering and hotel reservations. - Maintain...


  • George Town, Malaysia Ormond Group Sdn Bhd Full time

    **Housekeeping Internship** **Key Responsibilities**: - Assist housekeeping staff in cleaning and maintaining guest rooms and public areas. - Learn and implement proper cleaning techniques and hotel cleanliness standards. - Inspect rooms to ensure they meet the hotel's quality and cleanliness standards. - Assist in restocking housekeeping supplies and...

  • Duty Manager

    4 weeks ago


    George Town, Malaysia M SUMMIT SDN BHD Full time

    Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front Office and other internal departments - Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests - Assist Front Office...

  • Duty Manager

    4 weeks ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    4 weeks ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Front Office Agent

    1 week ago


    George Town, Penang, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes,...

  • Front Office Agent

    4 weeks ago


    George Town, Malaysia Marriott International, Inc Full time

    **Job Number** 23195344 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel industry,...

  • IT Admin Officer

    4 weeks ago


    George Town, Malaysia FINEXUS GROUP Full time

    **Responsibilities** - Provide administrative support (front desk and back end support) for IT Division in the office. - Handing and monitoring on IT support / request. - Preparing meeting minutes for internal and client meeting. - Assist manager in providing support to clients. - Assist manager in implementing quality management processes for software...


  • George Town, Malaysia Glob Pro BrainHunters Full time

    **What Will You Do?** You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place - we all roll our sleeves up and get stuck in wherever needed - but here's an idea of how we see the role; - Achieve positive...

  • Front Office Agent

    1 week ago


    George Town, Penang, Malaysia Marriott International Full time

    Job Number 24080023Job Category Rooms & Guest Services OperationsLocation Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests,...


  • George Town, Malaysia Mansion One Suites Sdn Bhd Full time

    Job description Attend to guest Assist in check in and check out Working hour (9am to 5pm, 1pm to 8pm or 230pm to 1030pm) Whatsapp for interview 0126678801 **Job Types**: Full-time, Permanent **Salary**: RM1,500.00 - RM2,200.00 per month Schedule: Day shift Evening shift **Job Types**: Full-time, Permanent **Salary**: RM1,500.00 - RM2,200.00 per...


  • George Town, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Quality assurance Supervising Time Management mandarin + english speaker - Quality Assurance Supervisor a. Language: Mandarin and English b....

  • Hotel Front Office

    7 days ago


    George Town, Malaysia REUNION ASIA SDN. BHD Full time

    Requirement: - Own Transport - Able to converse in English/Bahasa Melayu - Friendly and outgoing personality - Fresh graduates are welcome (Training will be provided) What we require from you: - Responsible and courteous - Friendly - Willing to learn - Have ownership and great attitude Benefit: - Staff allowance - Medical - Attractive bonus - KWSP,...


  • George Town, Malaysia EPS Ventures Sdn Bhd Full time

    Client Company: Non-bank industry Location: Penang Position: Contract (1 year) **RESPONSIBILITIES** - To attend front counter for collection of cash and cheque. - To key-in eOwneship for new cases and perform eDischarge for settled accounts, - To attend inbound calls. - To perform day end balancing, reversal, error collection and statement request. - To...

  • IT Admin

    4 weeks ago


    George Town, Malaysia FINEXUS GROUP Full time

    Provide administrative support (front desk and back end support) for IT Division in the office. - Prepare correspondences and documents, and maintain presentations, records, spreadsheets and databases. - Assist manager in maintaining employees’ leave, medical and attendance record. - Monitor and maintain the office environment to ensure it is clean, safe,...

  • Site Supervisor

    4 weeks ago


    George Town, Malaysia FESMA SDN BHD Full time

    Full job description This role will be responsible to assist in general administrative and clerical works including typing, photostat, filing, document compilation, etc. Tasks & Responsibilities: 1. To maintain attendance report and update by daily. 2. To compile, record, photostat, file and send back all the Delivery Order (DO) and other related document...