Quality Analyst

**OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

Position: Quality Analyst - Customer Service (Airlines, Ticketing, Travel & Tours) - BPO Location: Kuala Lumpur, Malaysia Joining date: Sept 1 year experience in Quality Analysis in CS is a Must Relocation costs and paper work will be catered for by Client **Position Overview**: **Responsibilities**: - Analyze customer service interactions for adherence...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities - Reviewing user...

**仕事内容**: ROLE : Quality Analyst cum Trainer Rotational shifts Role & Responsibilities: I. Trainer - Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required - Present training materials through classroom learning, hands on demonstrations,...

Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...

**Role: Process Executive/ Quality Analyst (Japanese-Language)** **Location: KL, Malaysia** **Mandatory Language**: Japanese **Tenure**: FTC - Fixed term contract, 1 year contract - renewable. **Required skills**: - Good written communication skills and comprehension. - Good on Numerical ability and Logical reasoning. - Preferably from Finance...

**Title - Data Operations & Quality Analyst** **Location**:Kuala Lumpur, Malaysia** **Job** **type**:Full Time, 1 year contract, Hybrid** **Why QS?** At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other -...

Role: Process Executive/ Quality Analyst (Japanese-Language)Location: KL, MalaysiaMandatory Language: JapaneseTenure: FTC - Fixed term contract, 1 year contract – renewable.Required skills:Good written communication skills and comprehension.Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.Good on Numerical ability and...

**Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Native Chinese Sr Quality Analyst - Responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other Reports results of...

-Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

Role: IT Business Analyst Client: Petronas Working Mode: On Site **Job Type**: CDM (Contract Direct Hire) - after completing 12 months will convert as Perm employee of Skill Quotient Job Location: Kuala Lumpur Experience: More than 4 years of experience in IT Business Analyst (Application) Only Local Malaysian preferred **JOB DESCRIPTION** - Liaising...

Role: Business Analyst Client: Petronas Working Mode: On Site **Job Type**: CDM (Contract Direct Hire) - after completing 12 months will convert as Perm employee of Skill Quotient Job Location: Kuala Lumpur Experience: More than 3 years of experience in Business Analyst (Cargo/Shipment/Supply Chain) Only Local Malaysian preferred **JOB DESCRIPTION** -...

Duties and Responsibilities: - Analyze data written in English and the local language (Tamil or Malay) to identify quality issues and discrepancies in news articles. - Monitor data accuracy and group the data based on pre-defined parameters. - Develop data quality rules and metrics for data sources and systems. - Collaborate with the Data Analysis team to...

**Job Description (JD)** - Support Project Manager/Project Owner in building business case, including cost/ benefit analysis, project scope, risk assessment. - Produce requirement specifications and outline solution design, incorporating change requests and finalization of requirements. - Analyze and manage the requirements risk and prioritize...

**Responsibilities**: - Analyze user’s business requirements and processes into test cases. - Create and Maintain up-to-date test cases for all deployment solutions and confirm that all solutions are properly tested. - Create documentations for implementations. - Ensure standards and requirements are met through conducting quality assurance tests. -...

**Job Title: Analyst - Local Malaysian with Japanese JLPTN1/N2** Are you a skilled analyst with Japanese proficiency (JLPTN1/N2) and expertise in content management? We are looking for an Analyst to join our team and lead content management specialists. As an Analyst, you will oversee content deployment, coordinate with stakeholders, and manage team...

**Open Position: Programmer Analyst (Reputable Company)** A Reputable Company is currently hiring a **Programmer Analyst** to come and join them in the Kuala Lumpur Company. **Key responsibilities include**: - Possess at least a Bachelor's Degree, Postgraduate Diploma, or Professional Degree in Computer Science or in any related field. - More than 2 years...

**Job***: Operations **Primary Location***: Asia-Malaysia-Bukit Jalil KL **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 08/Aug/2023, 6:42:47 AM **Unposting Date***: Ongoing **Role Responsibilities** The senior data analyst will work closely with data to help the organization make better business decisions. Using techniques...

**Financial Analyst - OTC** **Job ID** - 167148**Posted** - 15-May-2024**Service line** - Corporate Segment**Role type** - Full-time**Areas of Interest** Accounting/Finance **Location(s)** Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia **Financial Analyst - OTC** **About the Role** The Financial Analyst played a key role in KL BSO OTC...