Service Desk Support Officer
2 months ago
Location
Information & Communication Technology
Position Details
- Professional, Full Time (Contract)_
**Key responsibilities**:
- Perform day-to-day technical support for ICT related equipment such as PC desktop, notebook, tablet, projector, document camera, printer, scanner, audio-visual equipment, and etc.
- Perform daily routine checking on ICT equipment installed in teaching and learning venues.
- Provide technical and standby support to ICT equipment set up for events.
- Maintain and monitor user’s hardware and software to ensure high availability.
- Basic network setup and troubleshoot user’s networked computers and peripherals.
- Respond to service issues and requests in a timely manner.
- Provide support, including procedural documentation and relevant reports.
- Manage and update hardware and software.
- Test and evaluate new technology.
- Explore relevant ICT solution related to operations.
**Required qualification**:
- A bachelor degree in Computer Science/Information Technology.
**Selection Criteria**:
- At least one (1) to two (2) years of hands on technical support and troubleshooting experience. However, fresh graduates are encouraged to apply.
- Familiar with Microsoft OS products/software. Knowledge and experience in Linux is highly regarded.
- Basic knowledge in PA system such as microphone, speakers, audio mixer, amplifier is an added advantage.
- Possess problem solving skills, technical and logical thought process.
- Possess highly developed interpersonal skills and conversant in spoken and written English.
- Demonstrated ability to plan, organise and manage competing priorities to meet deadlines.
- Demonstrated ability to work effectively; both independently and in a team enviornment.
- Detailed oriented, a positive attitude and skills in providing a high quality customer service.
***
**Closing Date: Open until filled**
Interested applicants are invited to submit a latest resume which includes addressing the selection criteria, a covering letter, names and contact details of at least two referees and certified copies of your academic credentials.
How to apply:
Staffing Management Section,
Human Resource Department,
Curtin University Malaysia,
CDT 250, 98009 Miri, Sarawak, Malaysia
Disclaimer:
Curtin (Malaysia) Sdn Bhd reserves the right at its discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time.
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