IT Support Technician

2 weeks ago


Kuala Lumpur, Malaysia Wevo System Sdn Bhd Full time

Provide prompt and effective level 1 and 2 technical support to customers via remote or onsite.
- Diagnose and troubleshoot VOIP-related issues, including hardware, software, and network configurations.
- Collaborate with customers to guide them through setup, configuration, and maintenance of systems.
- Escalate complex technical issues to the next level.
- Document customer interactions and solutions in the company system.
- Stay up-to-date with the latest technologies and industry best practices.

**Requirement**
- Certificate/Diploma/Bachelor's degree in relevant field or equivalent experience.
- At least 1 year of experience in technical support.
- Familiar in network protocols, LAN/WAN configurations, and firewall setups.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and customer service skills.
- Knowledge in Linux will be an added advantage.
- Ability to quickly learn new or unfamiliar technology and products.
- Able to work at Bukit Jalil, KL.

**Benefits**:

- Competitive salary and additional allowances.
- Medical and health insurance.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- On call
- Weekend jobs

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- When can you join us?
- What is your expected salary?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Technical Support: 1 year (required)

**Language**:

- English (preferred)

Expected Start Date: 12/01/2023


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