Reservation Agent

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

Processes reservations from the sales office, other hoteldepartments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packagesplans.

Knows the creditpolicy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room ratesbased on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicatesreservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservationsand no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancyforecasts.

Prepares expected arrival list for front office use.

Assists in preregistration activities when appropriate.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquires and makes reservations as needed.

Makes sure that files are kept up to date.

Maintains a clean and neat appearance and work area at all times.

Promotes goodwillby beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

Walk around with the client and ensuring that they secure whatever services they are in need of.

Getting information about areas of interest in order to target more clients in particular seasons.

Making arrangements for clients travel programs.

Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

To be aware of all front office procedures and assist with receptionduties when required.

To be fully aware of and adhere to health and safety, fireand bomb threat procedures.

Willing to undertake any reasonable request made by management in any other areas of the house.

Open and close the availability as and when required of hotel in all the GDSchannels, IDSchannels and on the hotel website.

Configuring rates on the hotels property management system.

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus