Collections Associates

3 weeks ago


Kuala Lumpur, Malaysia COURTS (MALAYSIA) SDN. BHD. Full time

A reliable tele-collector to represent Courts Malaysia Sdn. Bhd to contact and claim outstanding debts from Courts’ customers. A tele-collector will have to be polite and sensitive towards customers while also remaining committed to their purpose. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation Take responsibility for resolving disputes while ensure customer concerns are addressed properly and all parties related are duly notified Update account status and database regularly To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies. Achieve target set on a month - to - month basis i.e. RM collected, percentage of account paid, percentage of instalment and / or arrears paid that contribute to collection team achievements. Job Requirement: Minimum SPM qualification At least 1 year working experience in collections is desirable Experience in working with targets and tight deadlines Good knowledge of MS Office Good negotiation and persuasion skills Team player Good time-management skills Self-motivated Basic Salary (RM1500) + Commission
Asia's leading consumer electronics and furniture retailer in Malaysia with a network of over 50 stores nationwide and a staff strength of above 500. Courts has been serving customers in Malaysia for 33 years. Courts’ mission is to make lifestyle products affordable for more people by providing a wide selection of payment options.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



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