Staff Sales Ops Analyst

2 weeks ago

Bayan Lepas, Malaysia Renesas Electronics Corporation Full time

**Renesas Electronics (Penang) Sdn. Bhd**

Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia

**Job Highlights**:

- Attractive Remuneration: Bonus + Profit Sharing
- Flexible working hour & hybrid work mode
- Fast growing company with positive working environment

**Job Summary**:
We are seeking a motivated, detail-oriented individual to join the Centralized Sales Operations team as Staff Analyst (Business Tools Support). In this position, you will be responsible for Managing global business systems support tickets & documentation of workflow process and assignments. Monitor and respond to support tickets from internal and external users, create weekly/monthly metrics and reporting of support tickets, serve as a liaison between business team and technology team.

**Your New Role**:

- Manage Support Tickets for Global business systems, to ensure timely assignment of the support tickets to appropriate teams as necessary.
- Monitor and respond quickly and effectively to support tickets received through the helpdesk system.
- Evaluate and validate support tickets to ensure the reported support/issues are addressed & complete.
- Create Weekly/Monthly support tickets metrics and reports, collect feedback to determine patterns and issues such that they can be resolved through FAQs, Training, System enhancements etc.
- Escalate support tickets to appropriate team as necessary.

**Preferred Skills & Knowledge**:

- Bachelor's degree in business management or equivalent.
- A minimum of 3years experience with Business Tools Support Management.
- Ability to learn additional systems as needed.
- Good experience in Global sales operations or in building enterprise business processes.
- Ability to work effectively with competing priorities.
- Strong problem-solving and analytical skills.
- Excellent communication and presentation skills.

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