Technical Support Center Specialist

2 weeks ago

Kuala Lumpur, Malaysia BD Full time

**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis® ES Systems).

We are
**the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Department Overview**

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

**Purpose**

The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.

Specific Duties, Activities and Responsibilities

**Percentage of time**:

- Customer Service Support 50%
- Technical 40%
- Administrative/Other10%

**Knowledge, Skills and Abilities**

**Customer Service Support Service Orientation, Initiative, & Quality**
- Fosters an open dialogue, maintains an approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions when coaching and assisting other agents and specialists when faced with difficult technical issues
- Sets clear objectives and measure for expectations and timelines (Internal or External)
- Supports the resolution of trending issues
- Sets clear expectation and models behavior to encourage high level maintenance of data quality and integrity (CRM)
- Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts when creating/updating Knowledge Articles
- Provides progress updates to customer. Seeks customer feedback and ensures needs have been fully met
- Provides mentorship to others by providing guidance and feedback to help encourage and support quality customer interactions

**Accountable**
- Models and sets expectations for high-quality personal case management
- Mentors and moderates process, progress, and results to ensure adherence to process checklists & collaboration process
- Models continuous learning and fosters an environment to encourage others to continue customer education (clinical and technical)
- Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance
- Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner
- Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies
- Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job

**

  • Technical Support Center Manager

    2 days ago

    Kuala Lumpur, Malaysia Becton, Dickinson and Company Full time

    Job Description Summary **Job Description**: **Job Title: Technical Support Center Manager** The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers. The Technical Support Center team manages the remote service and support for BD customers worldwide. The Technical Support Center is responsible...

  • Technical Support Center Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...

  • Team Lead, Technical Support Center

    2 days ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team in Kuala Lumpur, Malaysia.This role provides value to Prometric through proper management of Level 1 support and test centers or partners. The successful candidate will be responsible for serving as the second point of contact for Level 1/Test Centers seeking technical...

  • Technical Support Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    At Prometric Ireland Limited, we are seeking a highly skilled Technical Support Specialist to join our team. As a GSR System Administrator, you will be responsible for providing technical support to our customers via phone and email.Key ResponsibilitiesTroubleshoot hardware and software issues in a timely and efficient manner.Prepare test centers for exam...

  • Technical Support Center Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia BD Philippines Full time

    **Be part of something bigger at BD.** Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo PCCW Solutions Limited Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Lenovo PCCW Solutions Limited. As a Technical Support Specialist, you will provide first-level technical support to end-users, assisting with IT-related issues and ensuring smooth operation of systems and services.

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

    Kuala Lumpur, MalaysiaJob OverviewPrometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations.We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working...

  • Technical Support Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    Executive Technical SupportAn opportunity to work with Aqi Intl as a technical support specialist, providing premium customer service to Lenovo users and clients.

  • IT Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HABIB Group Full time

    HABIB Group is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring the performance of our Enterprise Resource Planning (ERP), Point of Sales (POS) and online seller center systems, identifying and troubleshooting issues, and implementing timely solutions to ensure uninterrupted...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Datacom Full time

    Company Overview">Datacom is a professional IT services company with over 6,200 people across its global offices. The company generates annual revenue of over $1.2 billion and has extensive expertise in operating data centers, providing IT services, software engineering, and application management.Datacom is committed to hiring, developing, and promoting the...

  • Technical Lead for Data Center Solutions

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prysmian Group Full time

    Data Center Technical ExpertiseWe are seeking a highly skilled individual to join our team as a Data Center Technical Manager. The successful candidate will possess in-depth knowledge of data center technologies, including cabling solutions, structured cabling systems, access controls, security, and fire safety.Key ResponsibilitiesProduct Development:Conduct...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    Getronics, a leading IT service provider, is seeking an experienced Technical Support Specialist to join our team in Kuala Lumpur.Job Description:As a Technical Support Specialist, you will be responsible for providing high-quality technical support to clients, analyzing and resolving complex technical issues, and ensuring excellent customer satisfaction....

  • Technical Support Center Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Becton, Dickinson and Company Full time

    Job Description Summary Who We Are **CareFusion Job Description** This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be part of a talented team...

  • Technical Support Specialist

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

    Company OverviewThe FNZ Group is a leading provider of investment management solutions to the global financial services industry. As a major player in the market, we are committed to delivering exceptional service and support to our clients.We are currently seeking a highly skilled Technical Support Specialist to join our IT team. In this role, you will be...

  • Google Data Center Operations Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Google Inc. Full time

    Data Center Operations SpecialistThe Data Center team at Google designs and operates some of the most sophisticated electrical engineering, mechanical engineering, and HVAC systems in the world. As a Facilities Technician, you will operate, monitor, and support physical facilities conditions for our data centers. You will regularly help inspect, maintain,...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tools for Humanity Full time

    About Tools for Humanity:Our company is a network of real humans built on privacy-preserving proof-of-human technology, powered by a globally inclusive financial network. Our mission is to connect, empower, and enable everyone.About the Team:The Operations team oversees the full lifecycle of Orbs and accessories, ensuring excellence from development to...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time

    Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive.About Our Malaysia Tech CenterWe are seeking a Technical Support Engineer to join our team, working on end-to-end solutions for cross-border payments for our global merchants and globalization business.The ideal candidate will have...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Miki Travel Asia Full time

    Miki Travel Asia seeks a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with experience in troubleshooting and resolving complex technical issues.ResponsibilitiesProvide technical support to customers via phone, email, and chat platforms. Troubleshoot and resolve technical issues...