Technician (Dyson) - Gurney Paragon, Penang

2 weeks ago

Penang, Malaysia KNACK TECH SDN BHD Full time

Responsibility: - Perform Service and Repair of Dyson's products. - To communicate with customers as part of service requirement - main focus to serve customer at front desk and at the same time able to do repair work. - To perform daily activities as per established process and procedures. - To produce quotation for Over warranty units. - Produce timely and detailed reports. - To meet KPIs set up. - To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. - To adhere to company policy including and not limited to procedures, social compliance, and business integrity policy. Requirement: - Minimum Diploma or Certificate in Engineering field. - 2 years of experiences. - Ability to troubleshoot, test, repair and service technical equipment. - Proven field service experience - Possess good command of English - Ability to work flexible shifts and to adapt to changing work schedule
sale of telecommunication and information technology products and provision of related services
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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