Japanese/english Bilingual Cx Officer

2 weeks ago

Kuala Lumpur, Malaysia Comfort Works Full time

**The Role**

Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Japanese market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

To ensure success as a customer experience officer, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image. You should also be fluent in Japanese and English; excelling in creating a delightful customer experience in all instances.

Take care of our customers and we’ll be sure to take care of you. Comfort Works is dedicated to helping all our employees grow into the best version of themselves. As such, our customer experience officers are given exposure to several different fields that they’d be able to grow into after two years.
- Digital Marketing
- Growth Marketing
- Product Management
- Customer Experience Lead

**Key Responsibilities**
- Tracking customer experiences across online and offline channels (ie. phone calls), devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.

**The Requirements**
- Native/N2 level Japanese speaker and fluent in English
- Fresh graduates are welcome to apply
- Ability to effectively address customer needs and resolve issues in a timely and professional manner
- Keen attention to detail and accuracy in documenting customer interactions, feedback, and inquiries.
- Cultural sensitivity and awareness, particularly in understanding and navigating differences between Japanese and English-speaking customers
- Ability to collaborate effectively with cross-functional teams to ensure seamless customer experiences
- Good interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.

**The Company**

Comfort Works is a globally recognized E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more.

After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating.

**Perks and Benefits**
- Competitive Base Salary with attractive benefits package.
- Hybrid working arrangements (3 days in office, 2 days WFH).
- Strong career progression opportunities.
- Work in an environment that values trust and autonomy
- Company Laptop & all the latest gadgets.
- Parking Allowance & MRT near the office.
- Casual Working Environment with snacks and a swimming pool.

**About Comfort Works**:
Comfort Works aims to breathe new life into all of the world’s living space; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Tens of thousands of customers around the globe use our slipcovers to amplify their delight towards their homes. It’s our mission not to just refresh their living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.

  • Japanese/English Bilingual CX Officer

    3 weeks ago

    Kuala Lumpur, Malaysia Comfort Works Full time

    The Role:Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Japanese market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.To ensure success as a customer experience officer, you should...

  • Over The Phone Cantonese Bilingual Agents

    4 weeks ago

    Kuala Lumpur, Malaysia Bilingual Language Services Full time

    We are in the search of Bilingual Customer Service Agents who are fluent in English and Cantonese to become Over the Phone Interpreters. **Duties**: Excellent customer service skills are essential for effectively managing interactions with patients, healthcare professionals, and other stakeholders Interpreting and Medical terminology knowledges would be a...

  • Team Lead

    4 weeks ago

    Kuala Lumpur, Malaysia IntouchCX Full time

    **About IntouchCX** **About the Job** We’re changing the way people think about customer care, and we need your help! We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the...

  • Operation Lead/ QA/ Trainer

    4 weeks ago

    Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    **Description** You have a strong empathy for customers and are passionate about delivering an exceptional customer experience. You are great at working cross-functionally with different stakeholder groups to achieve desired business and customer outcomes. You believe in data-driven decisions and have the analytical chops to leverage data and make...

  • English Teacher

    4 weeks ago

    Kuala Lumpur, Malaysia bilingual idol language center Full time

    We looking for ENGLISH TEACHER The teacher should be responsible for teaching Headway books and Arrange Midterm and final exams. working under mínimal supervision is needed **Salary**: RM2,000.00 - RM2,700.00 per month Schedule: - Early shift Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work...

  • Japanese, English, Mandarin, Korean, German

    7 days ago

    Kuala Lumpur, Malaysia ELS TUITION MALAYSIA Full time

    Are you determined to teach and mingle with children in a comfortable environment? Look no further because, at Mytuition.cc, we have the perfect position for you! We are looking for a **Language Teacher** who can read, write, and communicate in these languages: _**Chinese, Bahasa Malaysia.**_**Japanese, English, Korean, German, Spanish, French,and...

  • Jlpt N1/n2 Support

    4 weeks ago

    Kuala Lumpur, Malaysia amIT Global Solutions Pvt Ltd Full time

    #hiringalert #japaneselanguage #chatsupport #taiwan Anyone from anywhere can apply. Willing to relocate to #taiwan Japanese level, N1 & N2, English B2, speaking and writing Teammate - Non-Voice Bilingual (Chat Support) Rotational Shift **Salary**: RM3,000.00 - RM5,000.00 per month

  • Hiring Customer Service

    4 weeks ago

    Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    **We are Hiring Japanese (Local Malaysian)** - **Position**:Customer Service ( Japanese + English (Local Malaysian) for KL Sentral, Malaysia**: - **Working Location**: KL Sentral, Malaysia - **Working Hours**: Support Hours - Between 9AM to 9PM KL Time, Monday to Sunday ,Shift between 9 AM - 9 PM (Monday - Sunday) Rotational week off - **Requirement**:...

  • Service Desk Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    **About TCS**: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. **Please find the job description below.** **Job Title**:Service Desk Analyst (English + Japanese) **Location**: Kuala Lumpur, Malaysia **Expectations from the Role** - Should possess good...

  • Chat Support japanese Jlptn1/n2

    2 weeks ago

    Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    This is Niharika from Eteam Workforce Sdn Bhd. We are hiring for Japanese speakers to work with one of our clients. Below are the job details - Role - Chat Support - Japanese JLPTN1 / N2 Shift - 24/7 Type - Permanent role. Location - KL Sentral Languages - Japanese and English Qualification and Experience -Freshers and experienced can apply Start -...

  • IT Service Desk

    3 weeks ago

    Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    **About TCS**: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. **Please find the job description below.** **Job Title**: IT Service Desk (English + Japanese (Native Speaker)) **Location**:Kuala Lumpur, Malaysia **Key Responsibility areas /Eligibility...

  • Client Operation Support Bilingual in Mandarin

    7 hours ago

    Kuala Lumpur, Malaysia Wonders Full time

    **Summary**: We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills. **Duties and...

  • Customer Service Officer

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese languageDiploma Minimum 1-year call centre experience Ready and available to work in KL Sentral Available to join...

  • Japanese native speakers/N1 holders welcome ePayment project customer support/risk management

    1 hour ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Malaysia Sdn Bhd Full time

    Business Content: Providing top-notch customer support to E-payment users through phone, chat, and email. Addressing user issues, identifying root causes, and promptly escalating any bugs for quick resolution. ・Sharing innovative insights and suggestions with the team as a user champion. ・Cultivating strong relationships with colleagues and E-payment...

  • Japanese Speaking Customer Relation

    4 weeks ago

    Kuala Lumpur, Malaysia JAC Malaysia Full time

    Location: - Kuala Lumpur- Specialisation: - Business Process Outsourcing & Global Business Service- Salary: - MYR 60,000 - 84,000 (Annual)- Reference: - PR/156829- Contact details: - Shuya Looi- Job published: - February 22, 2024 16:22**JOB RESPONSIBILITIES** - Attending Japanese members to the hospital as an Interpreter for doctor consultation. - Providing...

  • QA (Japanese Speaker)

    4 weeks ago

    Kuala Lumpur, Malaysia Swivelt Full time

    Job Scope: Has at least 3 years’ experience in Customer Service field and 2 years in QA **Skills**: - Excellent English and Japanese communication and writing skills. (JLPT Level 1/ N1) - Microsoft Office (Excel, Words, PPT) - Effective Communication - Customer Service skill - Reporting and Analysis **Behaviours**: - Responsible and have strong...

  • Quality Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...

  • HR Services Representative

    4 weeks ago

    Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    Maintain employee data in Oracle HRIS system and ensure data accuracy and integrity - Manage the on-to-off boarding process through Oracle HRIS system to ensure an up-to-date employee record in HR system database - Leverage tools such as Case Management Platform and Five9 telephony system to respond and track requestor enquiries - Work on agreed SLAs to...

  • Japanese Speaking Customer Relation Executive, Kl

    4 weeks ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: Hiring Company Industry: A comprehensive risk management company Job Summary - Attending Japanese members to the hospital as a Interpreter for doctor consultation. - Providing medical support to Japanese members including handle hospital’s procedures, insurance claiming etc. - Providing police reporting support as interpreter for...

  • Japanese-speaking Professionals

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude India Full time

    **Position: Japanese-speaking Professional (Local Malaysians with JLPTN1 or N2)** Job Description: We are currently hiring for the following positions based on experience and expertise: JL2A: - Experience: 1-2 years in the BPO Industry - Knowledge of MS Tools JL3A: - Experience: 3-5 years in the BPO Industry - Knowledge of MS Tools JL4B: - Experience:...