IT Manager

6 days ago

Kuala Lumpur, Malaysia Pacific Sea BPO Services Inc Full time

**Why work for PSP?**

With 14 years of experience in the BPO industry in the Philippines; PSP is a great place to not only start your professional career, but also a place where experience matters.

What PSP can offer YOU is an opportunity to work in a multi-national company with more than 500 staffs from different countries around Asia.

**Benefits of being an Expat Employee**:

- First air ticket to the Philippines reimbursed fully by the Company
- Accommodation provided (stay-in); Housing Allowance (stay-out)
- Daily transport to and from office (stay-in);
- Taxes will be absorbed by the Company
- Thirty three (33) days Annual Leave
- Life, Accidental and Medical Insurance Coverage
- HMO upon regularization
- Medicine Reimbursement
- Birthday Treat
- Gym Membership Subsidy
- Nationality Celebration/Recreational Activities
- Overseas Company Trip
- 5 day Work-Week; 8 Hour Shift
- Negotiable Salary

**JOB SUMMARY**:
Monitor the Operation and Security of all Computer Workstations and ensure that it is operating properly.

**DUTIES AND RESPONSIBILITIES**:

- Maintain accurate inventory and records of all Hardware, Software and Manuals purchased by the Company.
- Ensure that all Software runs with no output errors, no response time problems and functioning according to specifications.
- Prepare a monthly report regarding the Systems and issues related to smoot operation of Application Software.
- Maintain the Documentation of the Telephone system configuration and all MPT lines.
- Understand all the Department working procedures and perform the related tasks as described.
- Carry out the repairs and maintenance of all PCs, Printers, Telephones, Interactive system, Key lock system, etc.
- Act as the Primary contact for all outside agents in all Computer technology related matters.
- Respond to all users request and provide them with adequate support.
- Manage IT Department Staffs.
- IT Department staff skill training.
- Assessing and purchasing new and replacement Hardware and Software.
- Evaluating risk, developing Network recovery and Backup processes.
- Workflow definition including (cross-departmental integration).
- Weekly meeting with AirCast IT.
- IT Department staffs KPI scoring.
- IT Recruitment

**SKILLS AND QUALIFICATIONS**:

- **Must be a native Mandarin speaker (verbal and written).**:

- Fluency in English Skills is required.
- At least 5 year(s) of working experience in the related field is required for this position.
- Preferably Supervisor-Manager/ 5 Yrs & Up Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent
- Willing to work and relocate in Makati City, Philippines (on-site).

**KNOWLEDGE**:

- Computer Hardware and Software systems and programs
- Computer Networks, Network Administration, and Network installation (Cisco, Fortinet, Sophos Central)
- Server System Administration and Installation (VM Server, Storage, SANS, NAS)
- Operating System, Windows Servers 2012, 2022 and Linux
- Computer troubleshooting
- Computer viruses and security
- E-mail Engine and Internet programs

**SKILLS**:

- Management and Supervisory skills
- Ability to install and administer computer hardware, software, and networks
- Team-building skills
- Analytical and problem-solving skills
- Decision-making skills
- Effective verbal, presentation, and listening communications skills
- Effective written communications skills
- Computer skills including the ability to operate website development programs
- Manage budget and risks

**Recruitment Process**:
1. Initial Interview

2. Technical Exam

3. Hiring Department Interview

4. Final Interview

Pay: RM9,500.00 - RM14,000.00 per month

**Benefits**:

- Additional leave
- Gym membership
- Health insurance
- Meal allowance
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Language**:

- Mandarin (required)

Expected Start Date: 06/15/2024

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