Front Office Supervisor

Front Office Supervisor is responsible for Front Office Department by ensuring SOPs are in place and consistently followed.

**Responsibilities**:

- Ensure that sufficient staffing is present to meet daily business demands.
- Maintain consistent and effective flow of communication between shifts among Front Office staff.
- Actively participate in training and continuing education of all Front Office staff.
- Approach all encounters with guests and employee in a professional and personalized manner.
- Maintain regular attendance in compliance with the Hotel Standards, as required by scheduling, which will vary according to the needs of the Hotel.
- Must have a professional image and personality display confidence and leadership skills whilst encouraging safe and efficient hotel operations.
- Understand and communicate promotions and enhancements effectively with Front Office staff and guests.
- Serve as a general information source. Act as a sales person for the Hotel.
- Build rapport with guests; escort guests to rooms as necessary, encourage feedback throughout their stay.
- Offer to handle special arrangement during guest stay; coordinate future visits.
- Assist with additional Front Desk task.
- Oversee inventory and ordering supplies for Front Office.
- Complete projects in a timely manner as required by the Operations Manager.
- Performs other related duties to benefit the mission of the organization.

The above duties are a guide to the nature of work required and are not intended all the tasks associated with the role. Incumbent maybe required to perform any other duties as and when assigned by Management from time to time.

**Job Type**: Permanent

**Salary**: RM1,700.00 - RM1,900.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Tanah Merah: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- working in hotel: 3 years (required)
- as Front Office Supervisor: 1 year (required)