Store Manager

2 weeks ago


Kuala Lumpur, Malaysia Fendi Full time

**Position**:
**PRIMARY OBJECTIVE**

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

You will be reporting to our Retail Manager, SG and MY.

This position will be based in Kuala Lumpur.

**Profile**:
**JOB DUTIES & RESPONSIBILITIES**

Performance Management and Business Development
- Monitor and achieve store performance with relevant KPIs
- Contribute to the store sales target*
- Conduct a brief every day and animate the brief with a “Team Board”
- Analyze the business, propose and implement action plans to improve results, generate sales for each product category
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant to KPIs
- Set sales targets for individuals and departments (when applicable)
- Be aware of local trading environment and its impact on our sales, including competitors' trading activities
- Propose in-store activities
- Instruct and supervise staff in the correct execution of all company operating procedures

Client Management
- Manage quality of customer service, to meet customer
- Develop loyal FENDI customers and make sure that all customers are properly assigned to a Client Advisor
- Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
- Improve Mystery Shopper Results with action plans

Staff Management
- Manage sales force in order to achieve sales target and assign clearly day-to-day tasks
- Motivate employees to maximize team spirit, to promote teamwork and to maintain harmonious staff relations
- Enhance individual's performance through Monthly Touch Base and daily coaching
- Assist HR Dept in recruiting the most qualified applicants to meet the store needs
- Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
- Ensure the proper management of staffing roster to provide effective store coverage
- Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. RPro, Icom credentials)

Training
- Set up In-Store training routine
- Responsible for full spectrum on-the-job-training, reinforce brand's DNA in the team, KPIs
- Conduct Induction Training for new joiners and mentoring exercises
- Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and operations Management
- Manage day-to-day needs and administration
- Review and submit sales and operational reports to management in adherence to company's KPIs and policies
- Inform management of decisions and procedures relating to business made at store level and any staff issues
- Oversee and ensure accuracy in daily invoices, petty cash, invoice control.
- Take necessary action to effectively control costs and ensure efficient operation in the store
- Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back office activities (stock, administration, etc.).
- Make sure inventory checks are in place and is responsible for discrepancies

General Store Conditions / Visual Merchandising
- Ensure that Visual Merchandising is consistent with Company standards
- Know the best sellers and have them on display all the time
- Make the best out of the display and proximity storage
- Align periodically visual merchandising & sales performance
- Maintain good standards for team area
- Daily perform back-office controls

**Additional information**:
**KEY REQUIREMENTS & COMPETENCIES**
- Minimum 8 - 10 years of related experience in retail/luxury industry
- Bachelor’s degree
- Strong in commercial and customer service mindset
- Outgoing, dependable, and pro
- active team player
- Good organizing and follow up skills
- Excellent interpersonal, communication and networking skills
- Ability to generate trust among both coworkers and clients
- Strong business acumen, result driven, goal oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
- Proficient in MS office, CRM and retail tools



  • Kuala Lumpur, Malaysia Multibrand Sport Store Full time

    **Location**: Tun Razak Exchange (TRX), KL **Salary**: RM2,400 - RM3,300 + Outlets incentives + Attendance allowances **Benefits**: - Staff purchase - Medical and insurance coverage **Responsibilities**: - Maintain administrative procedures and ensure timely submission of administrative documents according to company guidelines. - Assist Store Manager...

  • Store Manager

    2 days ago


    Kuala Lumpur, Malaysia Manpower Group Malaysia Full time

    **Position : Store Manager / Asst Store Manager** **Location : Stores in Malaysia** **Responsibilities**: - Maximizing profitability and setting/meeting sales targets, including motivating store staff. - Ensuring store schedules and objectives are met by employees. - Recruitment in training, supervising and appraising - Dealing with customer queries and...


  • Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    **Job Description & Responsibilities**: We are looking for dynamic individual who wish to excel in retail to join our Merchandising team: **Prime Group: Men Fashion & Accessories** **Responsibilities**: - Assisting the Merchandising Manager on merchandising and brand managing duties. - Ensure availability and profitability of products' assortment through...

  • Store Manager

    Found in: beBee S MY - 2 weeks ago


    Kuala Lumpur, Malaysia Burberry Limited Full time

    INTRODUCTION Born from innovation, Burberry is a global luxury brand with a rich British heritage.   Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic...

  • Store Manager

    Found in: beBee jobs MY - 1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Burberry Limited Full time

    INTRODUCTIONBorn from innovation, Burberry is a global luxury brand with a rich British heritage. Founded in 1856, our brand is underpinned by our founder's passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Hellojob Sdn Bhd Full time

    **Offer description**: Negotiable Permanent contract Full Time Responsibilities: - Recruit, train, develop store team members - Function as a resource and leader providing product, sales & customer service expertise - Conduct on the job training, as a role modelling and deliver the ultimate customer retail experience - Collaboration with Operations...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Hellojob Sdn Bhd Full time

    **Company Overview**: They are leading apparel franchisee operates 30+ vibrant stores in Malaysia, catering to diverse customers with cutting-edge athletic footwear and a wide merchandise selection. Committed to excellence and comfort, they deliver the latest trends and quality products, blending performance and lifestyle needs. **RETAIL STORE MANAGER /...

  • Store Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Chateraise Malaysia Full time

    **Job Title: Chateraise Sunway Velocity Store Manager** **Introduction**: Chateraise is a Japanese cake shop, we have about 630 outlets in Japan and about 100 outlets around the world. We are the No. 1 Cakeshop in Japan. All of our products come from Japan and are made with carefully selected ingredients. We are looking for a new store manager for the...

  • Store Manager

    2 days ago


    Kuala Lumpur, Malaysia MAP Active Malaysia SDN. BHD. Full time

    To manage store sales performance, coordinate in-store promotional activity; managing store operation, recruitment and team building. - Report to Sales & Operations Manager to plan sales forecast daily, weekly, monthly, and set team share target. - Work with Sales & Operation Manager to achieve sales goals through key metric (CR%, ADS, IPT), ensure the...

  • Store Manager

    5 days ago


    Kuala Lumpur, Malaysia BERJAYA PARIS BAGUETTE SDN BHD Full time

    **Job Summary: - Operations** The Store Manager bears the overall responsibility for the profitability of the chain restaurant outlet. He/she performs outlet-level support functions, such as customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory, and back-office support. He/she is responsible for...


  • Kuala Lumpur, Malaysia Luna Jewellery Full time

    _**Job Summary**:_ The Store Manager will be responsible for all aspects of the retail store and team. The incumbent is tasked with the responsibility to create an exceptional shopping experience for customers, managing the store team, driving sales, and ensuring the store operates efficiently and effectively. The assigned key holder for the retail store,...

  • Store Manager Nike

    2 days ago


    Kuala Lumpur, Malaysia GMG Full time

    **PRIMARY FUNCTION** Responsible for the overall operations and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control. **MAIN DUTIES & RESPONSIBILITIES** - Oversee and ensure efficiency of day to day operations of the store. - Train and develop team on...

  • Supervisor Retail

    22 hours ago


    Kuala Lumpur, Malaysia Multibrand Sport Store Full time

    **Location**: Tun Razak Exchange (TRX), KL **Salary**: RM2,400 - RM3,300 + Outlets incentives + Attendance allowances **Benefits**: - Staff purchase - Medical and insurance coverage **Responsibilities**: - Maintain administrative procedures and ensure timely submission of administrative documents according to company guidelines. - Assist Store Manager...

  • BOTTEGA VENETA Store Manager

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Bottega Veneta Malaysia Full time

    Description We are currently seeking a Store Manager who will report to the Area Manager as part of our dynamic team in Malaysia. ​ How you will contribute: Support the achievement of the Store/Individual Sales Target Maximize the business potential of the store and sales by department (category) in line with the company strategy Mentor,...

  • BALENCIAGA Store Manager

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Balenciaga SEA Malaysia Full time

    Description Your opportunity You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential. How you will contribute ...


  • Kuala Lumpur, Malaysia HLA MALAYSIA Full time

    **Career Development Direction**: - Store managers that performed well will be promoted to professional store managers which responsible for setting up new stores, training store staff and management positions. After the smooth functioning of the day-to-day operations of the store, they will hand over the new opened store to the store manager and continue...

  • Store Keeper

    5 days ago


    Kuala Lumpur, Malaysia Shiok Collection Full time

    **Responsibilities**: - Assist in the overall store keeping management. - Handle store incoming & outgoing items - Loading & Unloading inventory - Ensure items are properly stored at correct racks and arrange with accurate quantity - Keep internal & external stores area clean and tidy - Security of stores areas - Assist in packing order from customer for...

  • Store Keeper

    7 days ago


    Kuala Lumpur, Malaysia Shiok Collection Full time

    **Responsibilities**: - Assisting in the overall store keeping management. - Handle store incoming & outgoing items - Loading & Unloading inventory - Ensuring items are properly stacked and arrange with accurate quantity - Keep internal & external stores area clean and tidy - Security of stores areas - In charge of packing order from online or other...

  • Store Manager

    2 weeks ago


    Kuala Lumpur, Malaysia QL Maxincome Sdn Bhd (FAMILYMART) Full time

    **Requirements** - Required language(s): Bahasa Malaysia, English. - At least 3 - 5 years of working experience in the retail operation is preferred for this position. - Applicants must be willing to be based at the retail locations. - Applicants must be willing to work on shift basis, including weekends and public holidays. **Responsibilities** -...

  • BALENCIAGA Store Manager

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Balenciaga SEA Malaysia Full time

    Description Your opportunity You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential. How you will contribute ...