Taman Desa Tebrau, Jb IT Helpdesk Support 5 Days Up

6 days ago


Johor Bahru, Malaysia Nala Employment Full time

34169 ET-C(A35)

Working Hours: 9am - 6.30pm (Mon - Fri)

Company Background: IT Software

IT Helpdesk
- First level support for all IT related concerns
- Assisting with the detection and recording of possible Problems
- Maintaining accurate hardware and software inventory and configuration information
- Assisting with the detection and recording of possible
- Keeping affected business partners informed about progress
- Assisting with the fulfillment of Service Requests
- Monitoring the status and progress towards resolution of assigned Incidents
- Performing Incident investigation diagnosis and resolution
- Ensuring timely resolution of user issues by assigning an appropriate priority and resolution goal.
- Contacting software and hardware vendors (via voice or online systems) to research issues to determine and resolve issues
- Incident logging and managing/prioritizing workload
- ID Administration for password reset account unlock
- Perform daily checks to verify system availability Test and deploy new software, procedures, installation, conversion and upgrade activities
- Performs other duties as assigned

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Chinese (preferred)
- Mandarin (preferred)
- English (preferred)



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