Agent, Reservation

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

**One&Only Desaru Coast** is seeking a passionate and dedicated **Agent, Reservation **to join our team based in Desaru, Johor.
- Understand the telephone operator board or PBX switchboard operations
- Answers incoming calls following telephone etiquette
- Responsible for maintaining effective communication channels with the internal and external guest through prompt and courteous delivery of information following LQA standard.
- Order taking for In Room Dining request from in-house guest via phone, following the SOP standard and communicating with In Room Dining department
- Communicating with external and internal guest using, monitoring, updating of the Resort Communication Application software.
- Follow up on guest request which been channel to others department. Ensures proper record keeping and documentation as per statutory and organizational requirements
- Provides prompt, courteous and efficient service to all guests and callers, to achieve a high level of customer satisfaction.
- Communicates promptly and efficiently, customer complaints and compliments regardless of how small they may be. Immediately report to the Manager On The Duty / Superior.
- Actively elicits guest preferences and feedback regarding hotel services and initiates action on the same to maximize guest satisfaction.
- Maintains a favorable working relationship with all team members to foster and promote a cooperative and harmonious working climate.
- Keeps the Manager, Reservations promptly and fully informed of all problems or unusual matters of significance
- To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Knows what action to take when an emergency call is required
- To be aware of all front office procedures and assist with reception duties when required.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close telephone functionality on the hotel front office software.
- Update directory information on the front office software
- Always Maintains a clean and neat appearance and work area
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow colleagues
- Planning for clients travel program if needed
- Performed task base on Standard Operating Procedure given

**About You**:

- Minimum 1 year experience in acknowledged resorts and hotels as similar role
- Strong leadership skills
- Strong Communication Skills
- Knows Fidelio / Opera
- Speaks English Fluently

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.