Executive, Airlines Inflight Quality

**Reports To**: - Manager, Airlines Culinary Standards **Role Purpose**: - Accountable for development of quality and innovative inflight offerings for the assigned region (meal and beverages) that will align with strategies set by the Product Department at optimal cost and position Malaysia Airlines competitively in the inflight catering industry. Ensure...

**Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with valid agreements and in compliance with MAB’s contract...

**Position Title**: - Assistant Manager, Culinary Standard **Reports To**: - Manager, Airlines Culinary Standards **Role Purpose**: - Accountable for development of quality and innovative inflight offerings for the assigned region (meal and beverages) that will align with strategies set by the Product Department at optimal cost and position Malaysia...

**Reports To** - Senior Manager, Project Management Office **Role Purpose** - Lead, coach and provide support, tactical coordination and monitoring for all programmes and initiatives carried out for all the departments under Airlines Business (AB) Vertical to ensure its proper closure and successful implementation. **Key Accountabilty** - Support Airlines...

**Reports To**: - Assistant Manager, Key Account Management **Role Purpose**: - To assist with case investigation, analysis and data management in order to deliver accuracy and timely response on MEDA request/escalated cases and issues. - SMEs for Call Centre in related fields, to enhanced Call Centre service delivery and resolve root cause issues to...

**Position Title**: - Executive, Airlines In-Flight Contracts **Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with...

**Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient in making operational decisions and necessary...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

**Reports To**: - Manager, GFDA **Role Purpose**: - Executives, GFDA is accountable for the day-to-day running of the system (technical support), producing reports and analyses (management and administrative support). Ensuring the smooth running of the FDA as part of accident prevention and flight safety programme. **Key Accountability**: - Responsible...

**Reports To**: - Assistant Manager, Security, Claims & Loss Prevention **Role Purpose**: - This position is accountable to operationalize, organize, coordinate and administer the end-to-end administration and governance of employee related processes by diligently adhering to company policies, procedures, and statutory mandates to ensure sound governance...

Your responsibilities will include the following functions of Marketing Department (but not limited to): (1) Materialize sales campaigns on B2C channels - Work with media agency to design campaigns suited to SQ Malaysia's business objectives - Execute campaigns on owned channels to deliver on sales objectives - Build and launch EDM/Landing pages according to...

**Reports To**: - Assistant Manager, Standards & Procedure, and Info Management **Role Purpose**: - Provide assistance and quick resolutions to queries and investigations on Standards and Procedures matters from Stations Systemwide and other departments for service consistency to consumers, as well as Tariff & Pricing related matters. - Assisting with...

**Reports To**: Assistant Manager, Commercial Marketing **Role Purpose**: Executing and implementing marketing plans in accordance with the Assistance Manager of Commercial Marketing. **Key Accountability**: - To assist Assistant Manager on executing, tracking and implement campaigns (tactical, ancillary, brand) that set by Commercial and Marketing team...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

**Reports To**: - Commercial Revenue Manager Fireflyz. **Position Summary**: - Deliver designated route revenue budget by overseeing and coordinating relevant and insightful pricing and revenue management strategies, policies, routines and actions in order to achieve revenue objectives on designated route which includes evaluation and analysis of demand...

**Reports To**: - Assistant Manager, Demand Specialist **Role Purpose**: - Effectively deliver and implement MAB revenue strategies and be responsible in managing given route/market, utilizing fully all airline revenue management system to perform detailed analysis and implement strategies which are necessary in maximizing passenger network...

**Reports To**: - Manager Passenger Services **Role Purpose**: - Manage FOCA ground operations and administration as per Service Level Agreement (SLA). Adhere to regulatory requirements, company policies, company service standards and standard operating procedures while perform service delivery. Monitor performance to meet KPI and compliance audit....

**Reports To**: - Manager, Commercial Planning **Role Purpose**: **Key Accountability**: - Work with the Commercial Planning team in the development and implementation of the airline's commercial strategy, aligning with overall business goals. - Coordinate with the CCO and the Head of Business Units in planning and setting the key performance indicators...

**Reports To**: - Manager, Ancillary Revenue **Role Purpose**: - Drive core ancillary revenue growth by implementing the ancillary revenue strategy across all customer touch-points, champion new market relevant products and improve customer performance experience in existing/new ancillary products. **Key Accountability**: - Monitor and analyse all...

**Reports To**: - Senior Manager, RM Systems & Business Intelligence **Role Purpose**: - Drive core ancillary revenue growth by implementing the ancillary revenue strategy across all customer touch-points, champion new market relevant products and improve customer performance experience in existing/new onboard ancillary products. **Key...