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Dental Receptionist
3 weeks ago
**Working Experience**:
- Customer service / equivalent working experience
- knowledge of general administrative and clerical procedures
- knowledge of dental terminology, procedures and diagnosis is plus point
**Main Purpose**
Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
**Main Job Tasks, Duties and Responsibilities**
- greet patients
- register new patients according to established office protocols
- assist patients to complete all necessary forms and documentation
- verify and update patient information
- inform patients of dental office procedures and policy
- move patients through appointments as scheduled
- enter all relevant patient information into data system
- maintain and manage patient records in compliance with privacy and security regulations
- answer and manage incoming calls
- respond and comply to requests for information
- schedule patient appointments
- confirm upcoming appointments and recalls according to office protocol
- check daily appointment schedule
- arrange patient charts for next day appointments
- fill in cancellations and no-shows
- organize referrals to other medical specialists
- dispatch lab work appropriately
- collect and receipt payments from patients at time of treatment
- inform patients of financial treatment plan options
- arrange payment schedule with patients
- prepare and mail billing statements
- prepare claim forms for dental insurance
- arrange supporting documents for insurance claims
- sort and distribute incoming and outgoing post
- monitor and maintain inventory of dental office supplies
- update patient education materials
- maintain a professional reception area
- safeguard patient privacy and confidentiality
- Involvement in marketing strategy, including social media related activities
**Education**:
- Minimum :SPM
**Others**:
- communication skills
- information collection and management
- planning and organizing
- accuracy
- customer service skills
- team work
- initiative
- adaptability
- confidentiality
Pay: RM1,600.00 - RM2,500.00 per month
**Benefits**:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Holidays
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Performance bonus
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