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Assistant Store Operations

4 months ago

Petaling Jaya, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full time

Sales Performance: KPI: Achieve targeted sales revenue and growth. Key Responsibilities: Support the Operations Store Manager in developing and implementing sales strategies. Assist in monitoring and analyzing store sales performance. Collaborate with the sales team to drive revenue growth. Provide support and guidance to store staff on sales techniques and goals. Inventory Management: KPI: Optimize inventory levels and minimize stock outs. Key Responsibilities: Assist in managing store inventory and monitoring stock levels. Collaborate with the procurement team to ensure timely replenishment. Conduct regular stock audits and assist in managing inventory accuracy. Support the Operations Store Manager in analyzing product demand and implementing inventory management strategies. Store Operations: KPI: Ensure smooth and efficient store operations. Key Responsibilities: Assist in implementing store processes and procedures. Support store staff in resolving operational issues and challenges. Assist in monitoring and improving operational efficiency. Customer Satisfaction: KPI: Maintain a high level of customer satisfaction and loyalty. Key Responsibilities: Support the Operations Store Manager in delivering exceptional customer service. Address customer feedback and complaints in a timely and professional manner. Assist in training store staff on customer service best practices. Collaborate with the Operations Store Manager to enhance the overall customer experience in stores. Staff Management: KPI: Support the development and performance of store staff. Key Responsibilities: Assist in recruiting and training store staff. Support the Operations Store Manager in setting performance targets and providing feedback. Help create a positive work environment and foster teamwork. Collaborate with the Operations Store Manager to identify and address staff training needs. Visual Merchandising: KPI: Enhance store appearance and product presentation. Key Responsibilities: Assist in implementing visual merchandising guidelines and standards. Support the Operations Store Manager in maintaining attractive store layouts and displays. Collaborate with the marketing team to align visual merchandising with promotions. Help ensure consistent and appealing product presentation. Operational Reporting: KPI: Provide accurate and timely operational reports. Key Responsibilities: Assist in monitoring and analyzing store KPIs and performance metrics. Generate regular reports on sales, inventory, and operational performance. Support the Operations Store Manager in providing insights and recommendations for improvement. Help prepare performance reports for senior management.
Founded in 1999, DirectD continuously provides Malaysian with the smartphones, tablets and accessories all at the best price in the markets. In this rapid growth of mobile technology era, we share our customers passion by working hard to ensure we are able to bring the latest gadgets to our shore and having a wide range of gadgets, ready for the convenient of our customers. Why join us? - Outstanding career development - Open communication culture that encourages direct contact - good working environments and location
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5