Mgr, Fraud Ops

**Job***: Operations

**Primary Location***: Asia-Malaysia-Bukit Jalil KL

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 17/Aug/2023, 12:32:02 AM

**Unposting Date***: Ongoing

**Role Responsibilities**

**RESPONSIBILITIES**

**Strategy**
- Perform day to day data extraction activities based on business need.
- Generate monthly/weekly/daily and ad-hoc MIS
- Minimise Fraud losses by analysis of fraud trends.
- Perform Impact Analysis on the Fraud Trend and Bin Attacks.
- Generate the Monthly Dashboards on different Fraud verticals like Falcon, Threat Matrix and AFD.
- Manage stakeholder expectations
- Liaison between analysts and stakeholders on business requirements
- Involve in migration of activities
- Understand Fraud Business and Fraud losses in order to provide inputs on the Strategy piece.

***Business**
- Compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank
- Participate in audit checks when required and ensure all observations are clear
- Develop System tools and processes to keep the new fraud trends like skimming under control
- Timely communication of key information and trends to the Top Management by way if generating and using detailed Fraud Control MIS.
- To identify all service enhancements opportunities, develop and monitor operational plans to achieve them
- Actively support implementation of key projects
- Address all Adhoc’s requirements (country stakeholders/Group/Internal)
- Develop and manage a full-fledged fraud detection system
- Working knowledge in analysis and implementation of rules in Fraud detection systems (Falcon / Visa Risk manager etc.)
- To ensure exceptions arising out of KCSA / CST checks are immediately rectified and preventive action put in place to prevent recurrence.

***Processes**
- SAS certified and should have prior experience working in SAS codes.
- Advance MS Excel - VBA, MS Word and MS PowerPoint is must.
- To manage the relationship between country and other team members within RAC.
- Manage the processes and activities with current capacity.
- Ensure that policies and processes are followed
- Ensure reports are shared with country on timely manner.
- Identify Cost Save Opportunities -through automation or otherwise.
- Provide Operational Support to FRSC
- Reporting of cases/ data to the Group Heads and Country Fraud Risk Managers
- Generate Monthly Fraud Related Dashboards which goes to leadership for Review.
- Timeliness and accuracy of reporting

**People & Talent** **
- Lead through example and build the appropriate culture and values. Work in collaboration with Team and other required stakeholders as deem fit.
- Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
- Be a good Team player and support the team in case of any Adhoc’s requirements/excessive volumes etc.

***Risk Management**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
- Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards as deem fit.

***Governance** **
- Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
- Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture.
- Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
- Adherence to confidentiality agreement always.
- Adherence to Group Policy and Code of conduct always.

**Regulatory & Business Conduct** **
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**QUALIFICATIONS**

**TRAINING, LICE