Outlet Manager
4 weeks ago
**Company Name**:Loong Cafe.
**Position**:Outlet Manager.
**Industry**:Food & Beverage (Non-Halal).
**Location**:Genting Highlands, SkyAvenue.
**Job Summary**:An Outlet Manager is responsible for the daily operation and performance of the outlet.
**Working hours**:6 Working Days and 1 Offday per week (Shift based).
**Job Benefits**:
Hostel provided.
EPF & SOCSO provided.
Leadership Career Opportunity.
Career Progression and Development Opportunities.
**Jobscope**
- Organize, lead, and train the outlet service crew with high responsibilities and discipline in accordance with the company policies and procedures.
- Achieve company monthly sales target by leading the outlets service crews in introducing, promoting and upselling the company's products/services.
- Ensure that the outlet service standards are met and guests expectations are exceeded, striving towards exceptional customer experience.
- Monitor stock inventory to ensure that all food and ingredient supplies, and other essentials are adequately stocked, planned and forecast based on order demand.
- Check in on dining customers to enquire about food quality and service and resolve any customer complaints in a professional manner.
- Regular reporting to Senior Management on outlet performances.
**Responsibilities**:
- Able to manage a duty shift with mínimal supervision.
- Manage assigned side duties and responsibility well.
- Able to train and motivate new servers or subordinates.
- Always initiate new ideas and determination to improve.
- Able to make necessary decisions for solutions.
- Conduct useful briefing and training to improve the staff’s abilities & skills.
- Have good understanding in Legal Matters, Rules and Regulations, and Basic Labor Law.
- Fully committed and responsible in the Restaurant and the Company.
- Understand all aspects of the restaurant operations in term of products, services, human resource, costings, budgeting, customers service, and marketing and strategy.
- Understand the Company Goals & Directions, and align with the team to achieve the company's targeted goals.
- At least 3 Year(s) of working experience in the related field is required for this position. Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
- Always driven with clear mindset, strong & motivating spirit.
- Self Motivated & always driven with positive mindset
Pay: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development
Supplemental pay types:
- Overtime pay
- Performance bonus
- Tips
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