Assistant Manager, Sales Governance
5 months ago
Assistant Manager, Sales Governance
**Create your future with Affin You too can make a difference.**
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**Quality Assurance**
- Coordinate and collect monthly samples from Mortgage Sales Hubs for Quality Assurance testing;
- Perform testing to ensure that the samples are adhering to the Quality Assurance guideline;
- To summarize result of monthly Quality Assurance on a quarterly basis for reporting to Group Compliance Department via Self-Testing Matrix.
**Procedure Manuals**
- To ensure Department & Hubs Procedures are up-to-date and any new processes introduced to be promptly updated in the procedures;
- To implement work improvement within the department to improve productivity and accuracy.
**Risk & Compliance**
- To assist DRCO and act as their relief in:
i. Carrying out tasks as assigned by Group Compliance Department, Group Operational Risk Management and Consumer Compliance;
ii. Ensuring that Mortgage Business and Mortgage Sales Hubs are adhering to the Bank's policies and procedures;
iii. Acting as the Operational Risk Coordinator (ORC) as well as Business Continuity Plan (BCP) Champion for Mortgage Business and Mortgage Sales Hubs;
iv. Providing advisory services relating to BNM guidelines and Bank's internal policies.
- To ensure effective implementation of Audit standards;
- Management of Mortgage Staff's disciplinary issues as well as non-compliance matters;
**Complaint Liaison Officer**
- To escalate all complaints received to Customer Care Quality;
- To address and resolve complaints within stipulated SLA;
- To provide consistent remedies to complaints with similar issues;
- To ensure that complaints are closely monitored for resolution and proper records are maintained on all sources of complaints received
**Others**
- Ensure all sales personnel are trained on Code of Ethics, Anti-Money Laundering, BNM, Responsible Financing Guidelines, PDPA etc.;
- Other ad-hoc tasks as assigned by Manager or Head of Department
Job ID JR101292
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