Assistant Manager, Sales Governance

5 months ago


Kuala Lumpur, Malaysia Affin Bank Full time

Assistant Manager, Sales Governance

**Create your future with Affin You too can make a difference.**

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

**Quality Assurance**
- Coordinate and collect monthly samples from Mortgage Sales Hubs for Quality Assurance testing;
- Perform testing to ensure that the samples are adhering to the Quality Assurance guideline;
- To summarize result of monthly Quality Assurance on a quarterly basis for reporting to Group Compliance Department via Self-Testing Matrix.

**Procedure Manuals**
- To ensure Department & Hubs Procedures are up-to-date and any new processes introduced to be promptly updated in the procedures;
- To implement work improvement within the department to improve productivity and accuracy.

**Risk & Compliance**
- To assist DRCO and act as their relief in:
i. Carrying out tasks as assigned by Group Compliance Department, Group Operational Risk Management and Consumer Compliance;
ii. Ensuring that Mortgage Business and Mortgage Sales Hubs are adhering to the Bank's policies and procedures;
iii. Acting as the Operational Risk Coordinator (ORC) as well as Business Continuity Plan (BCP) Champion for Mortgage Business and Mortgage Sales Hubs;
iv. Providing advisory services relating to BNM guidelines and Bank's internal policies.
- To ensure effective implementation of Audit standards;
- Management of Mortgage Staff's disciplinary issues as well as non-compliance matters;
**Complaint Liaison Officer**
- To escalate all complaints received to Customer Care Quality;
- To address and resolve complaints within stipulated SLA;
- To provide consistent remedies to complaints with similar issues;
- To ensure that complaints are closely monitored for resolution and proper records are maintained on all sources of complaints received

**Others**
- Ensure all sales personnel are trained on Code of Ethics, Anti-Money Laundering, BNM, Responsible Financing Guidelines, PDPA etc.;
- Other ad-hoc tasks as assigned by Manager or Head of Department

Job ID JR101292



  • Kuala Lumpur, Malaysia Prudential plc Full time

    Assistant Manager, Sales Support (Governance) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Account Manager

    5 months ago


    Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Governance Manager

    5 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** The ASP DBS COO Office Centre of Excellence is designed to provide support to all market COO offices across Asia, covering key areas such as governance, regulatory, risks, financials, strategy planning, management information, Third Party Risk Management and systems. **The Opportunity**: The role holder will be...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Manager, Agency Governance Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

  • Project Management

    5 months ago


    Kuala Lumpur, Malaysia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...

  • IT Governance Manager

    4 months ago


    Kuala Lumpur, Malaysia Skill Quotient Full time

    Role: IT Governance Manager Working Mode: On Site **Job Type**: 12 months & Extendable Contract As soon as possible Job Location: Kuala Lumpur Experience: More than 8 years of experience in IT Governance Manager Only Local Malaysian preferred **JOB DESCRIPTION** - Implement the IT strategic plan as approved by the Board and IT Steering Committee that...

  • Manager, Risk

    4 months ago


    Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 5421- Job Description: - **Summary** - Assist to manage the overall day-to-day operational governance and compliance related matters for all services in electronic banking channels as well as the business processes in all sections within eChannels Division - Assist to oversee processes and delivery of governance support in accordance with the...

  • Sales Manager

    5 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23210820 **Job Category** Sales & Marketing **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for...

  • Sales Manager

    4 months ago


    Kuala Lumpur, Malaysia Avillion Hotel Group Sdn Bhd Full time

    Responsible in building a strong Government and Corporate clientele base comprising business in the Klang Valley Region or any other areas determined by the Company. (Areas covered can be expanded from time to tie for "Sales Blitz" purpose). - To ensure that the planned call frequency daily and weekly schedules are made. - Responsible in selling the hotel's...

  • Assistant Manager

    4 months ago


    Kuala Lumpur, Malaysia TOPAIRE SALES & SERVICES SDN BHD Full time

    Responsibilities: Provide sales teams with product knowledge and training. Monitor product inventory levels and coordinate with supply chain and logistics teams to ensure adequate stock. Manage inventory turnover and minimize excess stock. Address any product quality issues with the OEM manufacturer. Liaise with Local OEM manufacture on product drawing...

  • Risk Governance

    5 months ago


    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Risk & Credit Management- Location - Malaysia - Kuala Lumpur- Description Support Head, Risk Governance and Disclosure in managing the Management Risk Committee Secretariat functions and being the custodian of the Group Risk Management Framework and assist with relevant document reviews. In...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Kuala Lipis, Malaysia Great Eastern Malaysia Full time

    Manager - Data Governance Office Manager - Data Governance Office Data Governance Office (Malaysia) Data and Strategic Transformation Job Purpose You will be part of the Data Governance Office. You will be assisting the local in-country Data Governance lead in driving programs and initiatives to raise the data literacy across the Great Eastern entities...

  • Government Relations

    4 months ago


    Kuala Lumpur, Malaysia Kingfisher Recruitment Full time

    Key Requirements: - Based in Mexico City. - Bachelor’s degree or above, 5-10 years of relevant work experience. - Strong interpersonal communication and communication and coordination skills, project management skills, and the ability to analyse, judge and make decisions on complex issues. Key Responsibilities: - Be familiar with government management...


  • Kuala Lumpur, Malaysia Novasyte Full time

    Essential Functions: Government Affairs - Develop and maintain relationships with government officials, regulatory bodies, and relevant stakeholders. - Monitor and analyze government policies, regulations, and legislative developments affecting the company. - Advise internal teams on government affairs strategies to ensure compliance and mitigate...

  • IT Governance

    4 months ago


    Kuala Lumpur, Malaysia Skill Quotient Resources Sdn Bhd Full time

    Responsibilities - Implement the IT strategic plan as approved by the Board and IT Steering Committee that meet business and operational objectives of the Bank - Ensure Bank’s compliance with the rules and regulations and guidelines set by regulators in Information Technology perspective to meet regulatory requirements - Establish and drive the...


  • Kuala Lumpur, Malaysia MSP Hitect Sdn Bhd Full time

    _**JOB SUMMARY**_ POSITION TITLE: **Manager** **NAME OF INCUMBENT**: **JOB GRADE**: **DIVISION**: **Risk Management** **DEPARTMENT**: **Data Governance** **SECTION**: - **Position Summary - the purpose of the job**_ Data governance role is to provide assurance and ensure effective management, quality, security and compliance of company’s data. The...

  • Director of Sales

    4 months ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23134062 **Job Category** Sales & Marketing **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages all...

  • Manager Legal

    7 months ago


    Kuala Lumpur, Malaysia MISC Full time

    **Purpose of the job**: Plan and manage in the provision of professional and efficient in-house legal service/advice for corporate services (Business Units) and MISC subsidiaries with aim to protect legal and commercial interests, status and image of MISC, while upholding the company’s business, competitiveness, high level planning and strategic...