Retail Associate

7 months ago

Kuala Lumpur, Malaysia Ana Tomy Sdn Bhd Full time

**Description**
ana tomy is a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia.

Here at ana tomy, we’re all in, dedicated to our ambition to break from tradition. We create kickass customisation experiences and revolutionise the way we design products and interact with the users.

So, if you are curious and creative, a true team player and motivator with a can-do mindset, join us now.

**What's the role?**
We are looking for a Retail Associate as our brand ambassador to build meaningful relationships with customers.

You inspire others through connection and education. You are customer-focused, enjoy helping others, and are passionate about our product. Your goal is to share and spread happiness to customers visiting our store as you will be the face of our brand, and a champion of our mission and values.

This is an exciting time to join the team as we are building the core team to support our future growth.

**What will you do?**
Day-to-day, you will:

- Introduce and educate customers about our brand values and products
- Deliver a memorable experience to each and every customer in a way that is uniquely ana tomy
- Maintain the highest level of product knowledge and assist customers in customising products every step of the way
- Assemble our personalised products with high efficiency and quality craftsmanship
- Manage and process the store pick-up orders to ensure the timeliness of all deliveries
- Liaise with customers to manage and resolve requests related to orders, refunds or exchange.
- Observe quality control for each personalised order
- Work closely with the e-commerce team to ensure smooth operation of order fulfilment and logistic arrangements.
- Process, organise and track stock to ensure supplies are enough and in good order.
- Ensure all data is captured accurately in internal systems and spreadsheets
- Organise and prioritise your workload to ensure deadlines are met
- Show up to shifts on time with a can-do attitude
- Restock sales floor throughout the day
- Keep our store clean, tidy, and maintain store presentation

**Requirement**
You'll succeed in this role if you:

- Have 1-2 years experience working in retail
- Minimum SPM or Diploma holder (degree is a bonus)
- Have the ability to communicate with warmth, energy, and sincerity
- Have a genuine interest in initiating conversations and building relationships with customers (bilingual abilities preferred but not required)
- Have the capacity to learn and sell products requiring specialist knowledge
- Are passionate about handcrafted works with quality craftsmanship
- Are highly organised and a process-driven individual
- Have an eye for detail, and good problem-solving skills
- Have great communication skills and enjoy working in a team
- Like taking plenty of initiative, and are a highly motivated self-starter
- Enjoy multi-tasking and work cross-functionally
- Have the appetite to work in a fast-moving, entrepreneurial environment
- Have a genuine interest in wanting to make a difference in a growing business
- Are a team player with an open, honest communication
- Are a strategic thinker with a thorough and detailed approach
- Are not just getting the job done but getting it done well
- Have a minimum of five days availability weekly, in addition to full availability on weekends.

**Benefits**
What will you get?
- Higher than usual rate of pay
- EPF, SOSCO & EIS contribution
- Overtime pay & performance bonus
- Private medical and rewards scheme
- Generous employee discount and annual complimentary products
- Up to 12 weeks of paid parental leave
- Fantastic team

**Job Types**: Full-time, Permanent

**Salary**: From RM2,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 2 years (preferred)

**Language**:

- Bahasa (preferred)
- Mandarin (preferred)
- English (required)

Willingness to travel:

- 100% (required)

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