Analyst- IT I Mys

3 weeks ago


Malaysia First Solar Full time

**Basic Job Functions**:
Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed

**Experience**:

- Minimum 2 years of related work experience in the related field
- Knowledge of ERP relevant module(s) is preferred ITIL Foundation Training & Certification preferred

**Education**:
Bachelor’s degree in Supply Chain Mgmt in the areas of Production Operations, Logistics, Purchasing, Inventory Control, Warehouse Mgmt or Computer Science/Information Technology or equivalent

**Required Skills**:

- Basic knowledge of ERP solutions (Oracle ERP preferred), in the areas of Production Operations, Logistics, Purchasing, Inventory Control Mgmt. or Warehouse Mgmt.
- Basic understanding of Supply Chain Mgmt. and best practices
- Working knowledge of ticketing system such as ServiceNow, Remedy or equivalent
- Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
- Good command of spoken and written English
- Demonstrated ability to communicate effectively with end users and team members
- Ability to document processes, specifications, working instruction and solutions to drive the creation of support knowledge base system
- Ability to work with functional departments and consultants effectively
- Proven interpersonal and team player skills with multi-national locations
- Ability to work with global customer base. Need to be available to work in various time zones such as Americas, APAC and EMEA as needed
- Basic proficiency in writing queries in Oracle ERP, SQL, Crystal or equivalent
- Basic profiency in MS Office - VISIO, Excel (pivot table, charting, macros) Oracle ERP relevant module training and certification a plus

**Essential Functions & Responsibilities**:

- Primary Responsibilities: _
- Serve as Oracle ERP Level I support to review and resolve tickets as they are logged
- To monitor and to ensure proper assignment of tickets in the queue
- Ability to assess issue and provide solution for Level I tickets
- Proactive monitoring of interfaces to/from Oracle ERP system
- Review tickets by frequency and categorization to identify patterns for potential improvements
- Monitoring of open tickets to ensure SLA compliance and escalation of aging tickets
- Documentation of business processes and work instructions Leverage ticket resolutions in the creation of a Support Knowledge Base system
- Key Competencies: _
- Assume ownership and responsibility in understanding incident logged, validate issue on hand, perform assessment and analysis to drive problem resolution consistent with SLA
- Analyses ERP Level I support processes, identifies alternative solutions, assesses feasibility and recommends new approaches
- Collect and review ServiceNow incident tickets support to ensure proper resolution and the identification of potential areas of improvements
- Takes responsibility to follow through incident resolution and in getting end user satisfaction
- and confirmation before resolving a ticket
- Facilitate and escalate
- Active engagement in issue handling and alternatives for resolution. Keep customer informed of
- the status and ensure full satisfaction before resolving an incident
- Monitors service delivery performance metrics and liaises with managers and customers to
- ensure that service level agreements are not breached without the stakeholders being given the
- opportunity of planning for deterioration in service
- Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems and procedures
- Escalates and asks for assistance as appropriate
- Works to ensure quality outputs
- Shows a willingness to develop self
- Demonstrates the First Solar Values and Behaviors


  • Test Analyst

    1 month ago


    Malaysia Fraction IT Solutions Full time

    Exp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: procedures to ensure product quality. As a test analyst, you will be required to assess the functionality and feasibility of computer hardware and software to ensure that any flaws in the system are eradicated...

  • Business Analyst

    1 month ago


    Malaysia Fraction IT Solutions Full time

    Exp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: We are hiring a business analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed...

  • System Analyst

    6 days ago


    Malaysia Heitech Padu Berhad Full time

    Job details Here’s how the job details align with yourprofile . Pay RM 3,000 a month Job type Contract Shift and schedule Monday to Friday Location Full job description Job Purpose The job requires a combination of programming and analytical skills to analyze and design detailed system specifications under the supervision of Senior System...


  • Malaysia SilverSky Full time

    We mean it when we say we are here to change the rules of engagement. Oftentimes, organizations play catch up, mitigating and remediating threats after the fact. We exist to flip that approach on its head. It’s time for proactive not reactive cybersecurity. We are a global team A growing network of engineers, analysts, and cybersecurity enthusiasts A...


  • Malaysia CIMB Group Full time

    **Job Purpose ** - 2nd Level Support to investigate and escalate production issues for Avaloq, TAP-SG, TAP-MY and PTS - Maintaining all related support technical documentations - Ensure systems are working as per BAU and in compliance with CIMB IT policy **Key Responsibilities** - Responsible for support production issues, troubleshooting on Private Banking...

  • Front End Developer

    4 weeks ago


    Malaysia hemmersbach gmbh & co. kg Full time

    - You will be responsible for implementation, testing and profiling the highest quality front ends using ReactJS - You will be working closely and in constant exchange with our UX/UI-design and backend developer teams - You are passionate for end-to-end solutions drives the user experience and customer satisfaction - You are familiar with agile methodologies...

  • Front End Developer

    4 weeks ago


    Malaysia hemmersbach gmbh & co. kg Full time

    You will be responsible for implementation, testing and profiling the highest quality front ends using ReactJS You will be working closely and in constant exchange with our UX/UI-design and backend developer teams You are passionate for end-to-end solutions drives the user experience and customer satisfaction You are familiar with agile methodologies You are...


  • Malaysia Takeda Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...


  • Malaysia CIMB Group Full time

    **Job Purpose ** - The Bank has established Security Monitoring Process and Cyber Security Incident Response Process to detect and response to security incidents, and drive timely containment and remediation of the incident.**Key Responsibilities ** - Handle escalated security incident investigation and response from Tier-1: SOC Analyst. - Oversight on...

  • Cloud Developer

    1 month ago


    Malaysia Fraction IT Solutions Full time

    Exp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: Cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an experienced...


  • Malaysia Takaful IKHLAS Full time

    Assist the Senior Vice President (on developing and establishing underwriting, processing and administration standards and procedures of general takaful business. Establish and monitor implementation of sound underwriting principles, guidelines and practice to deal with the risk factors and exposures arising from business accepted and managing the risks...


  • Malaysia Takaful IKHLAS Full time

    Assist the Senior Vice President (on developing and establishing underwriting, processing and administration standards and procedures of general takaful business. Establish and monitor implementation of sound underwriting principles, guidelines and practice to deal with the risk factors and exposures arising from business accepted and managing the risks...

  • Security Analyst

    4 weeks ago


    Malaysia Ensign InfoSecurity Full time

    Ensign is hiring ! Evaluates, tests, monitors and maintains information systems (IS) and cyber security policies, procedures and systems I Creates, implements and oversees identity management systems to meet specific security needs and complex compliance standards | Ensures that IS and cyber security plans, controls, processes, standards, policies and...


  • Malaysia CIMB Group Full time

    **Job Purpose * The Bank has established Security Monitoring Process and Cyber Security Incident Response Process to detect and response to security incidents, and drive timely containment and remediation of the incident. **Key Responsibilities ** - Handle escalated security incident investigation and response from Tier-1: SOC Analyst. - Oversight on...


  • Malaysia IQVIA Argentina Full time

    As an Analyst at IQVIA, you will provide high quality, on-time input to client projects in the healthcare/life sciences field. Assignments typically require analysis and problem solving within an established framework. Under direct supervision, assists with the review and analysis of client requirements or problems and assists in the development of client...


  • Malaysia Baba Products (M) Full time

    **Date**:14 May 2024 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: Ensure the Sales Line Assigned is serviced regularly and collection is done promptly **Job Description (List of task carried out)**: - Follow the routing in handheld and have to visit all customers as per schedule. b) Mandatory to...


  • Malaysia Baba Products (M) Full time

    **Date**:28 Nov 2023 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: Ensure the Sales Line Assigned is serviced regularly and collection is done promptly **Job Description (List of task carried out)**: - Follow the routing in handheld and have to visit all customers as per schedule. b) Mandatory to...


  • Malaysia Baba Products (M) Full time

    **Date**:19 Mar 2024 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: Ensure the Sales Line Assigned is serviced regularly and collection is done promptly **Job Description (List of task carried out)**: - Follow the routing in handheld and have to visit all customers as per schedule. b) Mandatory to...


  • Malaysia Baba Products (M) Full time

    **Date**:5 Sep 2023 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: Ensure the Sales Line Assigned is serviced regularly and collection is done promptly **Job Description (List of task carried out)**: - Follow the routing in handheld and have to visit all customers as per schedule. b) Mandatory to...


  • Malaysia Baba Products (M) Full time

    **Date**:18 Aug 2023 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: Ensure the Sales Line Assigned is serviced regularly and collection is done promptly **Job Description (List of task carried out)**: - Follow the routing in handheld and have to visit all customers as per schedule. b) Mandatory to...