Technical Analyst

**Responsibilities**:

- Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend)
- Working on the life-cycle of help desk incidents
- Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc
- Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes
- Maintaining the Knowledge base
- Guiding customer support teams on troubleshooting the issues or guiding to get more clarity on the issues
- Review information and training available for L1 support
- Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support)
- Support DR activities
- Ability to learn technologies and delivery as per Team's requirements

**Job requirements**:

- Prefer previous experience in L2 support and fixing production issues.
- Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain
- Previous Technical skills in **Node.Js** / **Spring boot**/ **Struts or Exposure to Java Web** technologies like **Jsp, Servlets** / **Audit & Infra **will be added advantage.

**Salary**: RM4,500.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- L2 Technical Support: 2 years (preferred)
- Java/ Spring boot/ Node.Js/ Audit & Infra: 2 years (preferred)
- Banking/Payment/Financial: 2 years (preferred)