Administration and Marketing Specialist, Sea

2 weeks ago


Kuala Lumpur, Malaysia Clarios Full time

Responsibility Level:
The position incumbent is accountable for providing administrative and analytical support for SEA Commercial, Marketing and Technical functions.

Typical Duties:

- To be the super-users for Customer Experience Program (CXP) and E-Warranty Program
- To be the Subject Matter Experts (SME) related to the 2 digital solution
- To be the key person handling queries from WD customers and POS
- Provide technical training to WD customers and POS
- Gathers feedback from WD customers and POS to Global CXP team for improvement
- Support the development & continuous enhancement of both programs
- Support Trade Marketing Manager in the following:

- Execution of Retail POS Partnership Commercial Policy and its commercial program
- Monitoring of Marketing activities of WD customers in compliance of Commercial Policy
- Development of Trade Marketing initiatives and activities
- Brand / Product Communication: secure the adherence of product & packaging design in line with Clarios Brand Guideline
- Market Intelligence update (Competitors pricing, promotions)
- Support Technical Specialist in the following:

- Compilation, analysis and reporting of SEA Warranty & Claims activities
- To be the Subject Matter Expert (SME) for car fitment
- Provide administrative support SEA Commercial Team

Key Interfaces:

- Customer Experience Team
- SEA Commercial Team
- APAC Pricing, Sales Support Team

**Requirements**:

- Bachelor’s degree or minimum Diploma in Business Administration, Marketing, or related curriculum
- Strong interpersonal skill and experienced in handling customers feedback across multi-cultural environment
- Good language and presentation skills, fluent in both Mandarin and English
- Good understanding, knowledge in chemistry and experienced technical and process management preferred
- Insight Profile Supporter and/or Helper preferred
- Advanced level of data processing competency preferred. Well mastery of computer skills including but not limited to Excel, PowerPoint, Power BI, Regression analysis, etc.
- Ability to build a collaborative environment
- Min. 3 years’ experience in related function

Working Conditions:

- Based in SEA / Formative Representative Office in Malaysia

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus - advancing best-in-class sustainability practices and advocating for them across our industry. Clarios is a Brookfield portfolio company. Learn more about us at


Clarios is the creator behind VARTA vehicle batteries, which are designed to deliver the optimal level of power and longevity for every kind of vehicle. Whether you need batteries for your heavy-duty commercial vehicle, your highly equipped car with Start-Stop, or any kind of electric vehicle - VARTA always offers the right technology for every energy demand.

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