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F&b Outlet Supervisor

5 months ago

Bandar Utama, Malaysia LiHO Tea Full time

**Job Responsibility**:

- Perform weekly roster planning to ensure adequate manpower for the team.
- Monitor opening, mid and closing of shifts.
- Perform sales forecasting and guide team members on the daily kitchen preparation according to forecasting.
- Prepare food and beverages and ensure team members prepare the food and beverages according to SOP.
- Perform Stock planning & ordering with POS system.
- Escalate customer complaints or operation issues to management.
- Deploy customer service standards to drive the organisation's customer experience goal.
- Develop strategies to achieve sales targets according to customers' profiles.
- Mentor and train new staff.
- Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
- Rectify any equipment failure or incident that will result in operation downtime.

**Requirements**:

- Detail-oriented individuals with strong interpersonal skills and organizational skills
- Leadership qualities with ability to supervise team members
- good in dealing with customers & resolve issues

**Benefits working in LiHO Tea**:
1) On-the-job training
2) Promotion and Increment based on your on-job performance
3) Attractive Sales Incentive
4) Medical Benefits
5) Complimentary drinks & Staff Discounts
6) Friendly & supportive working environment

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,300.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Yearly bonus

Expected Start Date: 09/01/2023