E-commerce Customer Support

2 weeks ago


Sungai Besi, Malaysia Pink Apparel Sdn Bhd Full time

**JOB DESCRIPTION**
- Resolve customer complaints and issues in a timely and effective manner.
- Escalate complex issues to the appropriate team or supervisor when necessary.
- Keep detailed records of customer interactions and transactions.
- Provide customers with product information, recommendations, and other relevant information.
- Help customers to resolve any issues related to their orders.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Continuously seek ways to improve the customer support process and experience.

**EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS**
- At least 1 year of experience in a customer support role, preferably in an ecommerce company
- Excellent written and verbal communication skills
- Strong problem-solving skills with the ability to think on your feet
- Ability to multitask and handle multiple inquiries simultaneously
- Familiarity with ecommerce platforms would be an advantage
- Ability to work independently and as part of a team
- Availability to work flexible hours including weekends and holidays

**Salary**: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus



  • Sungai Besi, Malaysia Pink Apparel Sdn Bhd Full time

    Key responsibilities: - Assist in the development and execution of comprehensive marketing strategies that support business objectives. - Contribute to the management and optimization of e-commerce operations, including product listings, website design, customer service, and order fulfillment. - Conduct market research and analyze consumer behavior to...


  • Sungai Besi, Malaysia Pink Apparel Sdn Bhd Full time

    Key responsibilities: 1. Complete e-commerce orders (picking products based on customer’s order/ packaging/ arrange courier). 2. Manage storage and replenish of e-commerce inventories. Monitor stock level and update stocks quantity/pricing on e-commerce platform. 3. Generate sales report if needed 4. Responsible for customer service related to the business...


  • Sungai Besi, Malaysia Pink Apparel Sdn Bhd Full time

    Key responsibilities: 1. Complete e-commerce orders (picking products based on customer’s order/ packaging/ arrange courier). 2. Manage storage and replenish of e-commerce inventories. Monitor stock level and update stocks quantity/pricing on e-commerce platform. 3. Generate sales report if needed 4. Responsible for customer service related to the business...


  • Sungai Besi, Malaysia LBY Advance Sdn Bhd Full time

    Ideate, film, edit, and post engaging TikTok videos - Responsible for daily e-commerce operations for our webstore, Shopee, Lazada, and Tiktok. This includes daily operation tasks such as order processing, fulfillment, and editing. - Maintain and ensure product information such as pricing, inventory is up-to-date and accurate. - Prepare and upload product...


  • Sungai Besi, Malaysia Pink Apparel Sdn Bhd Full time

    **E-Commerce TikTok team is responsible for**: - Raising brand awareness of our brand in TikTok/Shopee platform - Driving in more revenue via the channel by generate more sell-out - Concreting customer loyalty throughout engaging content **What's your role?** - To host livestream session on TikTok platform - To interact with customers through live...


  • Sungai Besi, Malaysia The Pink Apparel Company Full time

    **We are seeking a detail-oriented Admin & Operations Executive to assist with our day-to-day admin and operational procedures. We have more than 50 consignments outlets and store in Malaysia. You will gain experience in cross-functional teams of Operations and Administration. **You will be supporting our day-to-day office operations by providing...


  • Sungai Besi, Malaysia Synergy Staffing Sdn Bhd Full time

    Job Title : Industrial Sales Executive - Export Age : 28-35y Salary Range : RM4000 to RM6000 - depends on years of Experience Work Based : Technology Park Malaysia, Lebuhraya Puchong - Sg. Besi,57000 Bukit Jalil, Kuala Lumpur, Malaysia Job Description: - Handle for sales promotion for industrial product. - Supply and Demand Management of the industrial...


  • Sungai Besi, Malaysia Aapico Motors Sdn Bhd (Chan Sow Lin) Full time

    1. Ensure reception process comply with Proton standard guideline. 2. Initiate/update customers' files. 3. Appraise vehicle damage and issue estimation. 4. Conduct negotiations with insurance companies. 5. Check completed vehicles before delivery. 6. Send invoice to insurance companies. 7. Monitor & update customers on WIP. **Requirement**: a) Minimum...


  • Sungai Besi, Malaysia Aapico Motors Sdn Bhd (Chan Sow Lin) Full time

    1. Ensure reception process comply with Proton standard guideline. 2. Initiate/update customers' files. 3. Appraise vehicle damage and issue estimation. 4. Conduct negotiations with insurance companies. 5. Check completed vehicles before delivery. 6. Send invoice to insurance companies. 7. Monitor & update customers on WIP. **Requirement**: a) Minimum...


  • Sungai Buloh, Malaysia workwear designs & Marketing Sdn Bhd Full time

    INTRODUCTION WORKWEAR is an established name for corporate work wear with almost 40 years of experience providing a wide variety of products and services, from GLCs and multinationals to SMEs and private businesses to enhance their appearance and corporate image. We have grown along with our clients to accommodate their diverse needs and with the capability...

  • Sales Admin

    18 hours ago


    Sungai Buloh, Malaysia LAVIN HOME SDN BHD Full time

    We are an e-commerce base company looking for an enthusiastic and energetic person to join our company. **Full job description** **Responsibilities**: - **Manage Product Listing**: Set Up, Upload and Optimize at online platform (shopee, tiktok, lazada, etc). - **E-commerce** **Jack-of-All-Trades**: Perform live streaming, related paperwork, response...


  • Sungai Buloh, Malaysia Kar Master Auto Sdn Bhd Full time

    **Responsibilities**: - To plan and ideate content in social media (Facebook, Instagram, TikTok and other social platforms) - Develop strategies to increase follower base and engagement rate - To shoot and appear in videos as our very own influencer - To edit the videos with suitable effects and captions which are in trend - Knowledge of SEO & E-Commerce...

  • Customer Services

    4 days ago


    Sungai Petani, Malaysia Thong Guan Industries Berhad Full time

    **THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.**: **The Human Resources Department** Thong Guan Industries Berhad Lot 52, Jalan PKNK 1/6, Kawasan Perusahaan Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia.**_Job description_** **Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service...


  • Sungai Besi, Malaysia SOLS 247 Full time

    **ABOUT US**: SOLS Energy is a solar energy provider and #madetoimpact organization. We help people equip their homes and small businesses with sustainable energy solutions so they can save money while saving the planet. We are involved in every stage of the process from designing and installing solar solutions to providing customers with financing...


  • Sungai Petani, Malaysia Thong Guan Industries Berhad Full time

    **Position Objective**: CS - To coordinate, plan and implement activities in the Customer Service Department towards total customer satisfaction in achieving Company’s objectives. **Performance Measures and Standards: CS** a) Number of customers’ complaints (internal/external). b) Courtesy in handling customers. c) Time taken to solve customers’...

  • Online Marketing Executive

    Found in: beBee S MY - 3 weeks ago


    Jalan Sungai Buaya , Jenjarom Selangor Malaysia 42600 Muyi Design Sdn Bhd Full time

    Content CreatorCreate eye-catching and innovative content and copy writing for TikTok and Social Media platforms, including videos, stories, reels, and static posts, showcasing our products in creative ways.Make a content research, product update and other relevant information for posting;Plan for "trending" social media content by developing and execute...

  • Online Marketing Executive

    Found in: beBee S MY - 2 weeks ago


    Jalan Sungai Buaya , Jenjarom Selangor Malaysia 42600 Muyi Design Sdn Bhd Full time

    Content CreatorCreate eye-catching and innovative content and copy writing for TikTok and Social Media platforms, including videos, stories, reels, and static posts, showcasing our products in creative ways.Make a content research, product update and other relevant information for posting;Plan for "trending" social media content by developing and execute...


  • Sungai Besi, Malaysia The KOL Academy Sdn Bhd Full time

    **Responsibilities**: - **Student Support**: Serve as the primary point of contact for student inquiries, providing information on academic programs, admission processes, and other related matters. - **Problem Resolution**: Address and resolve student concerns and issues, escalating more complex problems to the appropriate department if necessary. -...

  • Inventory Executive

    1 week ago


    Sungai Petani, Malaysia EMZI HOLDING SDN BHD Full time

    JOB DESCRIPTION: - Compilation of e-commerce order on a daily basis. - Take full charge of inventory transaction from Warehouse to Customer. - Warehousing arrangements such as stocks management and rotation of stocks. - Tabulating and forecasting orders, ordering of stocks from various pattern. - Perform process and system testing and track performance by...

  • Online Marketing Executive

    Found in: beBee jobs MY - 2 weeks ago


    Jalan Sungai Buaya , Jenjarom Selangor Malaysia Muyi Design Sdn Bhd Full time

    Content CreatorCreate eye-catching and innovative content and copy writing for TikTok and Social Media platforms, including videos, stories, reels, and static posts, showcasing our products in creative ways.Make a content research, product update and other relevant information for posting;Plan for "trending" social media content by developing and execute...