Chap Support

Vacancy: - Chat Support - Japanese

Location: Kuala Lumpur, Malaysia

(We can accept native Japanese or Local Malaysian Japanese Speaker)

**Salary**: With Exp: Total Package RM 8100

Language: Japanese + English

Profile: Chat Support

Timings: Rotational Shifts (24*7)

Headcount: 5

Min Requirements:

- Degree - No CS experience
- Diploma - 1 year CS experience

:
DUTIES AND RESPONSIBILITIES:

- Understand customer enquiries and ensure they are answered or routed through the

appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as

required.
- Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers

are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the

processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language

NOTE: The paper work and relocation expenses will be handle by the company.

**Job Types**: Full-time, Permanent

Pay: RM8,100.00 per month

Application Question(s):

- What nationality are you?
- Can you speak, write and read Japanese?
- Are you in Malaysia or willing to relocate to Malaysia?