Warehouse Supervisor/lead

7 months ago

Shah Alam, Malaysia Sinma Digital Sdn Bhd Full time

As a warehouse supervisor in the e-commerce industry, your responsibilities may include overseeing the daily operations of the warehouse, managing a team of warehouse workers, and ensuring efficient inventory management and order fulfilment.

You'll be responsible for coordinating shipments, maintaining a safe working environment, and implementing process improvements to optimize warehouse efficiency.

Additionally, you might be involved in tracking and reporting inventory levels, addressing customer inquiries, and collaborating with other departments to meet business objectives. Strong organizational and leadership skills are essential for success in this role.

**Job description**
- Supervise and coordinate warehouse operations, including receiving, storing, and shipping goods.
- Manage and assign tasks to warehouse staff, ensuring workloads are distributed evenly and deadlines are met.
- Maintain accurate inventory records and conduct regular stock checks to ensure inventory levels are sufficient.
- Implement and enforce safety protocols and procedures to minimize accidents and injuries.
- Train and mentor warehouse employees on proper warehouse practices, equipment operation, and safety procedures.
- Optimize warehouse layout and storage methods to maximize space utilization and efficiency.
- Collaborate with other departments, such as purchasing, production, and logistics to coordinate inventory management and order fulfilment.
- Evaluate warehouse performance metrics and implement strategies to improve productivity and cost-effectiveness.
- Address and resolve any issues or conflicts that arise within the warehouse operations.
- Stay updated on industry trends, best practices, and technological advancements relevant to warehouse operations.

**Education and Experience**:

- High school diploma or equivalent, although some companies may prefer a bachelor's degree in logistics, supply chain management, or a related field.
- Previous experience in a warehouse or logistics role, with demonstrated leadership experience.
- **Leadership Skills -** Ability to lead and manage a team of warehouse workers effectively.
- **Inventory Management -** Proficiency in managing inventory levels, conducting stock counts, and implementing inventory control measures.
- **Operational Knowledge -** Familiarity with warehouse operations and best practices, including receiving, storing, and shipping goods.
- **Safety Compliance -** Knowledge of safety regulations and the ability to enforce safety protocols to maintain a secure work environment.
- **Problem-Solving Skills -** Capacity to identify and address operational issues and implement process improvements for greater efficiency.
- **Computer Skills -** Basic computer skills to work with warehouse management systems and other software tools.
- **Physical Stamina -** The ability to perform physically demanding tasks, including lifting and moving heavy objects.
- **Time Management -** Strong organizational skills to prioritize tasks and meet deadlines effectively.
- **Customer Focus -** Understanding the importance of timely and accurate order fulfilment to meet customer expectations.We are looking for a proactive and highly ambitious Key Accounts Executive who will contribute to the e-commerce acceleration of our brands and e-commerce stores Reporting to the Senior Category Manager, you will be responsible for handling our clients, strategizing and executing for sales growth, and building and maintaining strong relationships with clients. You will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

**Roles and Responsibilities**
- Developing a solid and trusting relationship with key brands under our portfolio
- Resolving key client issues and complaints
- Developing a complete understanding of key account e-commerce needs
- Anticipating key account changes and improvements for the advancement of their e-commerce business
- Managing communications between key clients and internal teams
- Stakeholder management between key brands and e-commerce platforms
- Strategic planning and execution to improve client’s e-commerce results
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure all client needs are met
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Expanding relationships and bringing in new clients

**Desired Skills and Experience**
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player while being a self-motivated person
- Faster learner and self-starter

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