Loan Manager

**Overview**:
**Responsibilities**:
2. Customer Service: Provide excellent customer service to borrowers by addressing inquiries, resolving issues, and guiding them through the loan process.

3. Risk Assessment: Assess the creditworthiness of loan applicants by analyzing financial information, credit reports, and other relevant factors.

4. Collaboration: Work closely with underwriters, loan officers, and other team members to facilitate timely loan approvals and closings.

5. Documentation: Maintain accurate records of loan transactions and documentation, ensuring completeness and compliance with internal and external requirements.

6. Training and Development: Stay updated on industry trends, regulations, and best practices, and provide training to staff as needed.

7. Performance Monitoring: Monitor key performance indicators (KPIs) related to loan processing efficiency, quality, and customer satisfaction, and implement improvements as necessary.

8. Reporting: Prepare regular reports on loan activity, pipeline status, and performance metrics for management review.

9. Compliance: Ensure adherence to all relevant laws, regulations, and company policies governing lending activities.

**Qualifications**:
1. Bachelor's degree in finance, business administration, or related field (preferred).

2. Previous experience in loan processing, underwriting, or related roles.

3. Strong understanding of lending practices, regulations, and compliance requirements.

4. Excellent communication and interpersonal skills.

5. Detail-oriented with strong analytical and problem-solving abilities.

7. Able to speak and write Chinese.
- **Additional Requirements (if applicable)**:
1. Certification in mortgage lending or related field (e.g., Certified Mortgage Banker, Certified Loan Officer).

2. Familiarity with specific loan products or markets (e.g., residential mortgages, commercial loans).