Seller Incubation Team Lead

2 weeks ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentBusiness Development and Partnerships- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

**About the Team**:

- The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.- Team Management:
- Lead and mentor a team of Incubation Managers, providing guidance, support, and motivation to achieve individual and collective goals.
- Conduct regular performance evaluations, identify skill gaps, and provide training opportunities to enhance the team's capabilities.
- Foster a collaborative and positive work culture that empowers team members to excel and meet their objectives.
- New Seller Incubation:
- Strategize and implement effective onboarding processes for new sellers, ensuring a seamless integration into our platform and systems.
- Monitor the progress of new sellers and their performance metrics, identifying challenges and implementing action plans to drive growth and success.
- Collaborate with other departments to address commercial and operational issues faced by new sellers, ensuring a high level of customer satisfaction.
- Ensure regular communication with sellers to understand their needs, concerns, and aspirations, and proactively address their inquiries and feedback.
- Utilise data analytics to assess the team's performance, identify trends, and develop data-driven strategies to enhance efficiency and productivity.

**Requirements**:

- Bachelor's degree in any field with at least 6 years of working experience
- Proven experience in relationship management, sales, or business development, with at least 2 years in a leadership or supervisory role.
- Strong understanding of e-commerce platforms
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with stakeholders.
- Analytical mindset, capable of deriving insights from data and implementing data-driven decisions.
- Demonstrated ability to drive results, meet targets, and work under pressure in a fast-paced environment.
- Team-oriented and a natural leader, with a passion for inspiring and guiding others to achieve their best.

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